Permanent - Runner - Mall of the Emirates

Hermès


Date: 2 weeks ago
City: Dubai
Contract type: Full time
Main Responsibilities

  • Work across multiple floors and product categories areas to support sales team requests in terms of retrieving additional sizes, colors and options for clients. Provide excellence service while doing so.
  • Deliver and move products between floors and/or BOH & floor areas as needed for client advisors and/or stock team.
  • Ensure that all the merchandise are stocked and replenished everywhere (shop floor and BOH) in an efficient and precise manner according to the principles of Smart Ops.
  • Work closely with the cashiers’ team to regularly collect the returned products from the cash counters and deliver them to the stock team for re-labeling.
  • Participate in the store inventory, cycle count and manual count when advised by the line manager.
  • Maintain a clean and well-organized sales floor and stockrooms that meet both visual merchandising and operational standards.
  • Assist the sales team during multiple-products transactions with quantities check, wrapping and packing.
  • Assist the stock team with placing the products into the designated areas following the deliveries upon the advice and agreement of the Line and Shop floor Manager.
  • Liaise with the relevant teams to replenish packaging, stationery, and fragrance samples only upon the advice and agreement of the Line and Shop floor Manager.
  • Be available to assist the client experience team to collect the clients’ services such as reservations, after sales, alterations, customer orders and link payments purchases.
  • Support the shop floor team with additional customer facing duties such as clearing the fitting rooms, shoes boxes and clothes.
  • Apply appropriate loss prevention techniques (vigilant attitude and producy care) at all times.
  • When approached by clients, kindly direct them to the CEX team or floor manager for assistance, ensuring they receive the support they need.
  • Assist the clients to carry their purchases to specified locations only when requested by a manager.

Requirements

  • Excellent communication skils.
  • Prior experience in a similar role preferred.
  • Ability to prioritize and manage the time efficiently.
  • Ability to work efficiently in a fast-paced environment.
  • Solution oriented.
  • Good organizational skills and ability to work independently.
  • Capability to learn quickly.
  • Ability to work well with the team.
  • Positive and “can do” attitude.

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