Permanent - Team Leader Watches & Jewellery - Abu Dhabi

Hermès


Date: 3 days ago
City: Abu Dhabi
Contract type: Full time
Responsibilities

Leadership & Team Development:

  • Lead by example to motivate and inspire the team to achieve sales targets and deliver outstanding customer service.
  • upport the Store Manager in driving performance, coaching, and developing individual team members.
  • Foster a collaborative and agile team environment where creativity and initiative are encouraged.
  • Act as a mentor and role model, ensuring brand values and luxury service standards are upheld.

Client Experience & Sales Excellence:

  • Deliver an elevated luxury experience, ensuring each client interaction is personalized and memorable.
  • Drive a client-centric culture by leading CRM initiatives and cultivating long-term relationships with VIP clients.
  • Engage with high-net-worth clientele, demonstrating a deep understanding of luxury fashion, watches, and fine jewellery.
  • Support the team in upselling, cross-selling, and storytelling to enhance the client journey.

Business & Operations Management:

  • Monitor key performance indicators (KPI’s) and contribute to strategic decision-making to optimize sales.
  • Ensure smooth daily operations, including stock management, visual merchandising, and store standards.
  • Handle challenging situations with agility, making proactive decisions to drive efficiency and service excellence.
  • Support with reporting, team scheduling, and business priorities.

Experience

  • 5+ years of experience in a leadership role within luxury fashion and/or watches & jewellery.
  • A charismatic, open-minded, and proactive leader who thrives in a fast-paced environment.
  • Strong commercial mindset, with the ability to drive business while maintaining brand integrity.
  • Deep understanding of luxury clienteling, CRM strategies, and client experience best practices.
  • A natural storyteller with excellent communication and interpersonal skills.
  • Agile, adaptable, and curious, always seeking opportunities to elevate the store’s performance.

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