Personal Shopping Assistant

Ounass


Date: 2 weeks ago
City: Dubai
Contract type: Full time
We are looking for a Personal Shopper Assistant (PSA) to join our Ounass Maison team and play a key supporting role in ensuring seamless service for our valued clients. This role is perfect for someone with a passion for luxury fashion, a keen eye for detail, and the organizational skills to support our Personal Shoppers in providing world-class service.

Key Responsibilities

Client Service Support

  • Assist Personal Shoppers during client appointments, ensuring smooth preparation and follow-through.
  • Handle product requests efficiently, including sourcing, steaming, and styling support.
  • Anticipate client needs and maintain Maison standards in fitting rooms, refreshments, and overall presentation.
  • Support in packaging, gifting, and after-service follow-up as directed by the Personal Shopper.

Product & Operations

  • Maintain stockroom organization and assist with product rotation on the Maison floor.
  • Liaise with operations, stock, and cashier teams to ensure timely processing of requests.
  • Manage deliveries, returns, and exchanges promptly, in line with Maison standards.
  • Support visual merchandising standards within the Maison.

Team Collaboration

  • Work closely with Personal Shoppers, Coordinators, and the wider Maison team to ensure seamless service.
  • Provide operational and admin support during peak seasons, events, and brand activations.
  • Assist with Maison reporting and documentation as needed.

Requirements

  • Previous retail or client-facing experience in luxury fashion or hospitality is preferred.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • A passion for luxury service and attention to detail.
  • Flexibility to support evening events and activations when required.
  • Fluency in English; Arabic or additional languages is a plus.

Core Competencies

  • Client-centric mindset with discretion and professionalism.
  • A proactive, positive team player.
  • Ability to remain calm and efficient under pressure.
  • Strong sense of ownership and responsibility.

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