Polestar Specialist Used and Pre-Owned Cars | Al-Futtaim Automotive | Polestar

Job Requisition ID: 166641

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

• The purpose of the role is to achieve sales targets on units (Used & Certified Pre-Owned Vehicle) and maximize the uptake of Finance and Insurance (F&I) products, trade-ins, and accessory sales while maintaining expected standards on Net Promoter Score (NPS) throughout the customer journey.
  
  

What you will do:

• Lead and build this department as well as achieve the sales targets.
• Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey.
• Achieve monthly Finance and Insurance (F&I) product sales targets.
• Promote effective referrals to Showroom Managers to ensure a 100% second facing for enhancing (Net Promoter Score) NPS.
• Managing lead management (Tel/Web/Walk-in enquiries).
• Capture customer data (test drive, Emirates ID, email address, etc.).
• Achieve 100% of the mandatory required training as per Al-Futtaim and OEM requirements.
• Ensure knowledge of competition activities to be able to counter customer arguments.
• Required Skills to be successful:
  
  

Required skills to be successful:

• Negotiation skills.
• Communication skills.
• Customer management experience.
• Proficient in Microsoft Office.
  
  

About the team:

• Reporting to the Space Manager and will work closely with the sales team and the broader internal and external stakeholders.
  
  

What equips you for the role:

• Bachelor's Degree.
• 2 years used and pre-owned cars sales experience in automotive.
• Proficient in Microsoft Office.
• Proficient in English.
• Valid UAE driver’s license.
  
  

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as Electric Vehicle cars.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.