Product Manager - Smart Residential ME

KEY ACCOUNTABILITIES:

• Regional ownership of Smart Residential product portfolio in coordination with EMEIA, Suppliers, Specifications, Marketing and Sales teams.
• Train the technical/engineering, sales team, partners.
• Roll out the new products, with launch plan while maintaining existing products profitability in the ME Region.
• Develop and maintain marketing and technical data.
• Benchmarking competition on continues bases, provide quarterly update.
• Follow up on monthly, quarterly, annual and finalize with Sales team, FC and Budget.
• Competitor analysis and understanding of market landscape related to responsible product categories.
• A ctively participate at the ASSA ABLOY EMEIA workgroups, as required, in regional industry-related professional organizations to gather feedback and embrace new trends and standards.
• Drive and coordinate with local teams to support projects, OEM business, e-Commerce, wholesalers and retailers.
• Develop and maintain product technical documents and specifications for Smart Residential Products.
• Develop and maintain the technical support processes in the region.
• Develop call center solution for Yale end users in the region in cooperation with the agents/distributors.
• To standardize the best technical support services through local partners for the end users in each country in the region.
• Identify and escalate priority issues from technical point of view for each market along with Solution Plan.
• Create and implement a local warranty policy to ensure the best after-sales services.
• Create an additional warranty policy to ensure best in class customer satisfaction and generate recurring revenue.
• Keep sure that Yale Smart Locks Demo blocks and other brands are well presented and working properly according to the guidelines in the showrooms, projects and marketplace.
• Responsible for Beta & Alpha Testing projects.
• Act as a liaison between distributors, quality, engineering and manufacturing / suppliers.
• To demonstrate the smart locks whenever needed in projects.
• Support Business Development and Product Management from a product point of view the transition from mechanical to electronic products.
• Technical link between system integrators and central SDL team.
• To ensure that all technical documents are available in English and local languages.
• Produce and keep updated product’s installation manuals and troubleshooting documents.
• Support Sales Team in the strategic markets through effective technical support strategy.
• Implement and follow complete product lifecycle strategy.
• Actively coordinate with marketing department in promotional activities of Smart Residential products
  
  

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Educated to Bachelor’s Degree level or equivalent.
• Minimum 2-5 years’ experience in Marketing/ Product role
• Negotiation, organization and planning
• Excellent command in MS Office (Word/Excel/Power Point)
• Understanding of IoT ecosystems
• Excellent communication & analytical skills; fluent in spoken and written English
  
  

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.