Professional Services Specialist - Emirati Talent

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide .

Fresha is used by 120,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date .

The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google.

Role Overview

Given our exciting and progressive growth plans, we are looking for a delivery-focused and passionate Implementation Specialist to come and join our global business.

Reporting directly to the Global Head of Professional Services and working closely with the Sales and Partner Success teams, you will be accountable for ensuring a quality efficient build for all our Partners coming into the Professional Services department through Inbound & Outbound channels .

This is a hands-on role requiring a highly self-motivated and solutions-oriented individual .

This is an excellent opportunity for someone looking to work in a fast-paced and changing environment who likes to work in a close-knit cross-disciplinary team , enjoys complex domains and wants to make an impact!

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week. Our Dubai HQ: JBC 1, Cluster G,Office 301,305,306Jumeirah Lake Tower Dubai, UAE

Key Accountabilities

• Understand our partners' business requirements, and confidently communicate the Fresha Onboarding approach and project plan
• Clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software & the Marketplace to provide solutions to the Partners’ business requirements.
• Align closely with the Partner Success Team to guide the Partner on the onboarding journey, managing expectations, risks, and ultimately accurate data migration.
• Strong data analysis skills to interpret data from different software and collate the information extremely clearly before passing it Offshore to execute the build
• Demonstrate strong attention to detail to ensure quality Fresha accounts are built for all our Partners with a particular focus on a clear path to monetization.
• Assist our partners in representing themselves in the best possible manner on our Marketplace
• Provide continuous quality assurance on the Marketplace to ensure this looks good at all time
• Be able to manage multiple projects simultaneously and meet agreed data migration deadlines
• Provide sufficient guidance in tandem with Partner Success teams to a seamless transition from data migration to go live ensuring all key Partner stakeholders are fully engaged
  
  

Professional Services Key Performance Indicators (KPIs)

• Onboarding Lead time - an average of 15 business days per Professional Services Specialist
• Marketplace profiles moderated - 50 per month per Specialist
  
  

Additional And Ad-hoc Duties

• Comfortable completing daily ‘Know Your Customer’’ (KYC) moderations in order maximize the number of our Partners using our Payments features
• Covering other team members' Partner projects to ensure we win as a team
• Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Data Migration pipeline whilst also tracking all activity and correspondence
• Proactively search for new features, processes & opportunities that may optimize our own internal processes and improve the Partner experience. Ultimately driving better conversions to Active & Monetizing Partners
  
  

This list is not exhaustive and there may be other activities you are required to deliver.

Skills, Experience & Qualifications Required

• Commercially minded, understanding critical needs of Partners onboarding
• Exceptionally high organizational and time management skills
• Project coordination experience or certification is highly desired
• Excellent oral and written communication skills
• Proficient in Excel and data cleaning an asset
• Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment is an asset
• Ability to identify problems and opportunities as well as offer or implement actions and solutions
• Strong analytical and troubleshooting skills particularly with varying data sets from different software
• High work ethic and willingness to work flexible hours when required
• Flexible and comfortable working in a fast-paced and changing environment
• Creative thinking and problem-solving mindset
• Team player - must be happy to ‘roll sleeves up’ and assist the team whenever required
• Self-starter and highly proactive approach
  
  

8,000 د.إ - 11,000 د.إ a month

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.