Project Executive - MICE and Groups - UAE

Company: DESERT GATE TOURISM - Oman

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

We are looking for an experienced Project Executive who will be responsible for executing all assigned projects with precision and excellence, while actively identifying and maximizing business opportunities within their designated market segment. This role involves managing a diverse client portfolio with a focus on client retention, strategic growth, and high-quality service delivery. The Project Executive works in close collaboration with the Project Manager to unlock market potential and contribute to the overall success of the organization.

Business Development & Client Relationship Management

• Identify, pursue, and secure new potential accounts.
• Conduct regular client visits to assess needs and ensure satisfaction.
• Maintain consistent communication with clients to support long-term relationships and business retention.
• Participate actively in departmental briefings and sales activities.
  
  
  

Project & Event Management

• Manage projects from inception to completion, including:
• Venue sourcing and site inspections
• Proposal development and budgeting
• Timeline and resource management
• Oversee multiple events simultaneously, ranging from small to large scale.
• Ensure each event is executed creatively, within budget, and on schedule.
  
  

Product Research & Innovation

• Collaborate with the Project Manager to research and develop new leisure products.
• Adapt new products to align with existing offerings and market demands.
  
  
  

Travel & Itinerary Coordination

• Prepare detailed and complex travel itineraries for clients.
• Coordinate transportation, accommodation, activities, and excursions.
  
  
  

Supplier & Contractor Coordination

• Source and liaise with suppliers, hotels, transport providers, and contractors.
• Negotiate favorable terms, pricing, and service standards.
• Supervise suppliers and contractors on-site to ensure quality delivery.
  
  
  

Operational Planning & Execution

• Implement all projects according to a defined strategy and action plan.
• Conduct pre-event planning and manage on-site execution and coordination.
• Supervise all logistical and operational aspects, including inventory and equipment management.
  
  
  

Internal Coordination

• Collaborate with internal departments such as operations, reservations, excursions, and accounts to ensure seamless execution.
• Manage documentation and follow-up on supplier payments and client feedback.
  
  
  

Client Service & Complaint Management

• Respond to client changes and requests efficiently and professionally.
• Handle and document complaints in a timely and courteous manner.
• Ensure high-quality service delivery and customer satisfaction throughout the event lifecycle.
  
  
  

Reporting & Destination Expertise

• Exhibit strong knowledge of the UAE as a destination and integrate this into the sales and planning process.
• Prepare and submit monthly performance and project reports.
  
  
  

Requirements:

• Fluent in English and Russian (both spoken and written).
• Minimum 2–5 years of experience in group travel, or event management roles.
• Prior experience within a Destination Management Company (DMC) is highly preferred.
• Demonstrated success in leading teams and executing high-volume group operations.
• Strong exposure to the UAE market and tourism landscape.