Project Manager (m/f/d)

The Opportunity:

An innovation-driven organization is looking for a dynamic, self-motivated Project Manager to serve as the primary business contact between the organization and its customers—supporting all initiatives and customer requests through astute account management, efficient projects & programs management and in-depth product knowledge.

Key Responsibilities:

To shape the growth curve of the organization by being the hands-on point of contact in the conceptualization & development of cutting edge, next-gen analytics solutions for their international customer base. You will be responsible for the end-to-end delivery of projects & programs to the customer, through all deal phases.

Functional

• Ensure customer requirements and needs are clearly understood, met, and final delivery is made effectively on time.
• Serve as primary point of contact for any and all matters specific to customers and develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors by understanding their business needs and technical challenges.
• Use project management methodologies to provide milestones and timelines to set expectations with customer teams prior to beginning any new project initiatives.
• Take ownership of customer retention, sales, revenue generation, and project management activities.
• Ensure the solution environments remain operationally healthy while reducing cost and complexity with high levels of performance, security, scalability, maintainability, reusability, and reliability upon deployment.
• Accelerate customer adoption of the organization by leading the implementation journey.
• Engage customers in the development of reporting elements, scheduling, establishing guidelines, and setting milestones to measure success.
• Manage project timelines, milestones, migration goals and business transformation strategies, and ensure that all processes & procedures are executed within agreed timeframes at defined quality standards.
• Utilize technical acumen and drive technical discussions regarding incidents, trade-offs, and risk management.
• Provide detailed reviews of service disruptions, metrics, prelaunch planning, post-sales, and consultative expertise.
• Ensure that customer issues are dealt with in an efficient manner, following predefined escalation processes for any problems that may arise.
• Design and develop bi-weekly presentations called ‘Demo for customers’ for General Manager, CEO and other stakeholders.
• Comply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management and Governance of Organizations policies, procedures, plans and related risk assessments.
  
  

Requirements:

• Master's Degree in Artificial Intelligence, Business Analytics, Business Administration or related field.
• Minimum 10 years of experience in project management, solution/product delivery in an AI service organization or analytics platforms & technologies.
• Previous experience in IT or finance industry is a good to have.
• PMP certification from PMI, or any other similar and relevant certifications
• Arabic language is an added advantage
  
  

Ideally, you’ll also need

• In-depth market and domain knowledge
• A passion for constant improvement
• An innovative and creative approach to problem-solving
• Excellent communication skills
  
  

Halian Group:

With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.

Project Manager in Abu Dhabi, United Arab Emirates