PwC Academy - Admin & Core Business Operations - Abu Dhabi

Description

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

PwC Global Overview

With offices in 152 countries and almost 328,000 people, we are among the leading professional services networks in the world. We help organizations and individuals create the value they are looking for, by delivering quality in Assurance, Tax and Advisory services.

PwC Middle East Overview

Established in the region for 40 years, PwC has around 10,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team with its tailored solutions, brings international experience, helping our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.

Business Unit Overview

A career in our Academy - Client Services practice, within Education Consulting, will enable you to contribute and be a part of a unique comprehensive career advancement programme for early career stage workers. Through state of the art lectures and facilities, on the job training and experience, experienced faculty, and exposure to Fortune 500 companies our team aims to bridge the gap between formal academic education and practical work experience by developing market ready professionals who are self aware, knowledgeable and adaptable.

PwC’s Academy is an innovative development programme that provides training and real time business opportunity to assurance professionals looking to broaden their skill set. It provides experience across a broad range of topics and creates a real community atmosphere that fosters support and learning among all its graduates.

PwC’s Academy is looking for the role of a receptionist and core ops support for the Abu Dhabi office. Knowledge of the Academy is preferable but not required, although the candidate will be expected to learn about these services quickly if appointed, including knowledge of our offerings, risk and quality requirements, systems and processes. This person may be required to assist on project/course management duties and attend over the weekends.

Key Responsibilities

• Front Office Management: Control Academy access by managing entry points and ensuring security protocols are followed.
• Facility Maintenance: Maintain cleanliness and order in all areas of the Academy, including classrooms, meeting rooms, and storage areas.
• Room Booking Coordination: Manage the Academy calendar, booking classrooms and meeting rooms as necessary.
• Communication Management: Receive calls and direct inquiries as needed.
• Logistical Arrangements: Organize deliveries and coordinate drivers for the team.
• Storage Management: Ensure the storage room is organized and properly arranged and control academy assets. Help towards automation of the inventory systems
• Inventory Management: Monitor inventory stock levels and order office and project supplies as needed.
• Catering Management: Oversee in-house catering orders and ensure access to the Academy for catering services.
• Material Printing and Binding: Be responsible for printing training materials and ensuring they are bound appropriately with the support of the office boy.
• Courses Awareness: Stay informed about the courses offered by the Academy to effectively respond to client inquiries.
• Vendor Management: Maintain relationships with existing vendors and be responsible for onboarding new vendors to the Academy.
• Legal Document Management: Manage all Academy legal stamps required for necessary documents.
• Support for Project Management Team: Assist the PM team and trainers with setup requirements in the Academy and other adhoc requests
• Permit Management: Issue and maintain permits, ensuring they are renewed before expiration.
• User Account Management: Create and maintain internet user accounts, ensuring they are updated and printed as required.
• Request Registration: Register every request from the team for end-of-year results.
• Prepare attendance sheets for all inhouse, corporate and professional training
• Assists in preparation, distribution and summary of attendance reports, feedback forms, certificates
• Feedback Management: Summarizing course and client evaluation/feedback
• Regulatory: Handle all accreditations, licensing and regulatory documentation for Academy
• Customer Champion: Be a customer champion and help Academy improve in areas of customer experience
  
  

Skills

• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Proficiency in English, Arabic is preferred
• Excellent Reporting writing skills and mastery over Microsoft Office (MC Office).
• A proactive, independent thinker and problem solver