PwC Academy - L&D Project Management Senior Associate - Dubai

Description

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

About PwC’s Academy

PwC’s Academy is the learning and education business of PwC. We are committed to supporting the sustainable growth of talent across the region. Our offerings cover a wide range of professional qualifications, technical and soft skills training across all industries and levels.

Role Overview

As a Senior Associate in the Finance Qualifications team, you will play a key role in managing the end-to-end operations and client servicing of professional training programs, including ACCA, CMA, CFA, Diploma in IFRS, and other finance-related courses . You will be responsible for coordinating trainers, supporting students, ensuring high-quality delivery, and maintaining seamless operational execution for both corporate clients (B2B) and individual learners (B2C) .

Key Responsibilities

• Coordinate and manage the full delivery cycle of finance qualification programs (ACCA, CMA, CFA, IFRS, etc.).
• Liaise with trainers to align on session plans, availability and content logistics.
• Manage client and student communications including onboarding, schedules and issue resolution.
• Organize venue bookings, exam logistics, and materials distribution for in-person training.
• Track and report on attendance, feedback, and performance metrics.
• Assist in financial processes including invoicing, budget tracking, and payment follow-ups.
• Ensure delivery quality by collecting feedback and initiating continuous improvement actions.
• Ensure compliance with organizational project governance standards.
  
  

Required Skills & Experience

• Bachelor’s degree in Business, Education, Finance or related field.
• 3–6 years of experience in education/training operations, client servicing or project coordination.
• Prior experience in a professional training institute, business school or EdTech platform is preferred.
• Strong communication, interpersonal and problem-solving skills.
• Proficient in MS Office (Word, Excel, PowerPoint); experience with LMS platforms is a plus.
• High attention to detail and ability to manage multiple priorities under pressure.
• Flexible to support evening and weekend classes as required by training schedules.