Quality Assurance Analyst

About ENBD

JOB DESCRIPTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview

As a Quality Assurance Analyst at Emirates NBD, your role is to support the Governance unit in ensuring effective Audit, Quality Assurance and Training activities. The analyst will assist in audits, monitoring, reporting, and training activities to uphold ENBD’s standards of compliance, code of conduct and customer protection by monitoring conduct of all sales units.

Key Responsibilities

• Assisting in on-site inspections of agencies, performing desk reviews of registers and document handling.
• Pre-Screening of all Applications, received from Sales Staff before inputting in Systems and subsequently forwarding to RCC to minimize bank credit risk through available systems checking. Reviewing and processing non-STP tablet sourced cases and generated reports for cases sourced on tablet. Monitor and follow up with the team regarding discrepancies.
• Review and verify MIS received from CIE to ensure incentive files are prepared accurately.
• Follow up with product team on all product related issues, such as pricing, card delivery.
• Well versed with basic compliance requirement for financial institutions.
• Manage and act to achieve team goals and objectives. Contribute to the Motivation and morale of the team to be enhanced.
• Handle other activities due absence of staff to avoid delays withing the Team.
• Acceptable suggestions to be given for better processes and productivity.
• Strict adherence to office discipline and be punctual to office timing.
• Promote and aid a team-based environment.
• Preparing Dashboard and MIS.
  
  

Skills And Experience

• Minimum Graduate
• Atleast 2+ Years of Banking experience
• Proficiency in excel analytics skills with ability to create, maintain and analyze large datasets through MIS, dashboards, trackers etc.
• Preferable certifications/diplomas in CFE, CIA or any Internal Audit etc.
• Good written and verbal communication skills for interacting with agency staff
• Strong attention to detail and ability to identify irregularities
  
  

What We Offer You

• Competitive salary package
• Strong emphasis on work/life balance
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
• Preferential banking facilities for employees
  
  

Why Join Us

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants only SHORTLISTED candidates will be contacted. “