Quality Assurance Document Control Officer

JOB OBJECTIVE

Support the organisation in fostering a Just Culture and promote the safety and wellbeing of our customers, staff, assets and environment.

To develop, monitor and implement the Keolis-MHI maintain the Document Control framework within the Dubai Metro and Tram contracts. Provide advice on continuous improvement the subject matter to the QHSE, Operations and Engineering & Maintenance document control teams.

To manage the document control system to ensure accuracy and quality reporting and analytical purposes.

To make accurate weekly, monthly and annual reports on the document control performance of the Dubai Metro and Tram operations.

KEY RESPONSIBILITIES

Strategic

• Create and maintain required documentation for incoming raw materials and Finished Goods.

• Assist in the development of standardized templates throughout the organization.

Financial

• Awareness of QHSE KPI’s relevant to your section & the role you play in efficiently delivering them

• Broad understanding of the financial penalties aligned to KPI’s (where relevant)

• Understanding of KM committed obligation relevant to your section & QHSE

Stakeholder / Customer

• Actively support and collaborate with others in QHSE, KM & contractors to deliver KM requirements

Operational

• Assist in the review process of Electronic Document Management (EDM) System.

• Assist in reviewing incoming production records to ensure documents are complete, saved documents to the correct electronic file, and saving information in the Electronic Document Management System.

• Responsible for making electronic changes to documents, release documents, and notifies affected departments.

• Managing the data compilation for Quality System Reports including reporting.

• Disseminate documents and record as instructed.

• Assist in the filing of documentation to maintain documents and records traceability.

• Full understanding of the departmental plan for your QHSE section

• Complies with company, quality and safety standards, policies, and procedures.

• Perform database searches, minor data analysis, and reporting to assist Quality Assurance team.

Capability / People

• Coordinate preparation of internal audit documentation for audit team.

• Broad understanding of the KM values & 4P’s (Passengers, People, PTA & Planet)

KEY COMPETENCIES

Technical Competencies

• Stakeholder Management: this role requires assertive communication when challenging internal stakeholders on compliance to quality requirements

Behavioural Competencies

• Communication - the ability to communicate information clearly and effectively to both internal and external stakeholders.

• Interpersonal Skills – This role requires to work with a range of different people, from internal departments to external business partners, so strong communication skills are essential.

• Analytical skills - the ability to quickly assess data and trends, strong attention to detail and accuracy.

• Teamwork - good interpersonal skills and the ability to establish trust with managers.

MINIMUM QUALIFICATIONS
Min.
Required
Desirable
Education
Higher diploma plus at least 4 years of document administrative or a minimum of an Associate’s degree plus related experience

Experience

• Computer Literate, experience with MS Office Suite and systems such as SharePoint, Adobe.

• Demonstrated oral and written skills with an ability to communicate and work effectively with others in various levels of the organization

Skills / Training

• Possess good communication skills

• Strong organisational skills, detail oriented, and the ability to handle multiple priorities

• Relevant working knowledge of IT programs/systems skills particularly in Microsoft Office & Business Intelligence tools

• Proficiency in document management

• Fluent in English.