Quality Assurance Officer
Dicetek LLC
Date: 3 weeks ago
City: Dubai
Contract type: Contractor
Preferably With The Following Knowledge And Experience
Complaints Handling Quality Assurance
- Banking ,
- Work flow processes ,
- Call center
- Customer experience ,Excel reporting
Complaints Handling Quality Assurance
- Conduct quality assurance checks on standards of complaints casework, correspondence, and handling
- Analyze complaints to ensure Policies and Standard Operating Procedures are followed, ensure communication with customers (verbal and written) is consistent and of high quality
- Analyze the accuracy of decision making by the complaint handling staff and rate the quality of resolution provided.
- Accompany evaluations with meaningful and constructive feedback
- Set up processes and systems to make working with data more efficient
- Research new ways to make use of data
- Present information generated from data to relevant stakeholders
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