Quality Assurance Officer

Dicetek LLC


Date: 2 days ago
City: Dubai
Contract type: Contractor
Preferably With The Following Knowledge And Experience

  • Banking ,
  • Work flow processes ,
  • Call center
  • Customer experience ,Excel reporting

Overall responsibility of Quality Assurance Officer would be to independently handle and drive:

Complaints Handling Quality Assurance

  • Conduct quality assurance checks on standards of complaints casework, correspondence, and handling
  • Analyze complaints to ensure Policies and Standard Operating Procedures are followed, ensure communication with customers (verbal and written) is consistent and of high quality
  • Analyze the accuracy of decision making by the complaint handling staff and rate the quality of resolution provided.
  • Accompany evaluations with meaningful and constructive feedback

MIS And Reporting

  • Set up processes and systems to make working with data more efficient
  • Research new ways to make use of data
  • Present information generated from data to relevant stakeholders

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