Quality Supervisor

Job Description

Work Arrangement:

This role is categorized as on-site. This means the successful candidate is expected to report to the regional parts distribution centre full time.

Your Role: Quality Supervisor

What You'll Do:

• Lead the QA team of 6 office and floor contract staff, including hiring, training, guidance, performance evaluation, individual development, and ensuring alignment with MEDC strategic priorities.
• Set and exceed targets for the Quality team, focusing on high BIQ scores for GMS compliance.
• Liaise with parts suppliers, regional, and global technical teams; raise and follow up on quality concerns with external partners.
• Implement robust quality processes to ensure quality is built into every operational activity.
• Maintain strong dealer communication through visits and ensure agile responsiveness to claims.
• Monitor, track, and analyze errors, providing detailed reports to operations.
• Supervise salaried staff for quality inspection of materials.
• Ensure timely processing of dealer claims with thorough investigations.
• Coordinate with the finance department for claim payments and supplier deliveries.
• Collaborate with Operations to identify and eliminate root causes of errors using problem-solving techniques.
• Handle administrative tasks for the Operations department.
• Ensure effective implementation of the Global Manufacturing System (GMS) by partnering with the Warehouse leadership team.
• Work with Operations, Finance, and Area Aftersales Team on dealer inquiries.
• Automate and review team priorities to reduce waste in the department.
  
  
  

Key Responsibilities:

Warehouse Quality Local

• Oversee processes to ensure parts quality issues are checked during inbound to prevent bad stock.
• Ensure all claims are processed with full investigations and develop strategies to meet global quality targets.
• Inspect outbound shipments based on claim patterns.
• Ensure QA procedures are followed by all team members.
• Optimize and track inspection spend through smart processes.
• Supervise floor activities, audit processes, and ensure proper storage and documentation.
• Monitor employee error rates and assist in corrective actions.
• Lead 5S workplace organization.
• Document and dispose of QA scraps as per agreed processes.
• Create Financial Support Requests (FSRs) for dealer payoffs.
• Support field staff on quality concerns.
• Coordinate all dealer communication related to Quality.
• Complete calls/visits for key dealers/suppliers.
  
  
  

Warehouse Quality Regional (5%)

• Collaborate with regional SMEs on global quality initiatives and process alignment in claims.
  
  
  

Warehouse Quality Global (5%)

• Work with the global quality team to report and resolve problems.
• Create processes to improve quality and service to dealers.
• Raise Quality Control Forms (QCFs), Problem Reporting and Resolving (PRR), and Requests for Inspection (RFI) to suppliers.
  
  
  

Your Skills & Abilities:

• Minimum of 5–7 years of experience in quality assurance, warehouse operations, or a related field.
• Bachelor’s degree in Engineering, Quality Management, Supply Chain, or a related discipline is required.
• Master’s degree in a relevant field (such as Quality Management, Operations Management, or Industrial Engineering) is preferred.
• Leadership and team management skills.
• Strong communication and relationship-building with internal and external partners.
• Analytical and problem-solving skills.
• Experience in quality assurance processes and compliance.
• Ability to implement and monitor robust operational processes.
• Financial coordination and administrative skills.
• Proficiency in process automation and waste reduction.
• Knowledge of GMS and warehouse operations.
  
  
  

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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