Radiology Scheduler-General Radiology

JOB DESCRIPTION

The radiology scheduler plays a vital role in ensuring patients are efficiently scheduled for imaging services .

RESPONSIBILITIES

• Schedule and coordinate diagnostic imaging appointments (X-ray, CT scan, MRI, US NM and IR) based on physician referrals, urgency and equipment availability, ensuring efficient slot utilization.
• Screen and verify physician orders, ensuring accuracy of requested imaging procedures, patient details and any necessary indications or priority levels (e.g., STAT, routine, follow-up).
• Confirm insurance authorization and eligibility, liaising with insurance coordinators when necessary, and flagging incomplete documentation in line with hospital billing and compliance standards.
• Enter and update appointments in hospital systems accurately, including cancellations, modifications, and no show documentation.
• Provide patients with pre-procedure preparations (e.g., fasting, contrast dye protocols, medication restrictions).
• Call patients to confirm appointment dates and time.
• Track and monitor daily appointment flow, flagging delays, overbookings, or equipment issues to ensure continuity of patient care and efficient utilization.
• Coordinate with the Radiology team to inform them of daily schedules, urgent cases, and changes in bookings.
• Deliver excellent front-line service, ensuring every patient interactions is handled with professionalism, empathy, and confidentiality in line with hospital standards
  
  

Accountabilities :

• Clear communication with patients ensuring they are aware of appointment detail.
• Inform patients of any changes, delays or rescheduling.
• Accurately enter patient data, orders, appointment details into the hospital system.
  
  

Role-specific Job Responsibilities

• Enter patient information into HIS and maintain accurate records
• Inform patient and their caregiver of hospital procedures, polices and protocols
• Schedule and coordinate diagnostic imaging appointments
  
  

QUALIFICATIONS

Educational Qualification:

• Education: Minimum of high-school diploma
• Experience: 1-2 years in scheduling or administrative roles, ideally in radiology or hospital environments.
  
  

Desired:

• Experience in a large healthcare facility
  
  

Required:

Specialist Certifications:

• N.A.
  
  

Desired:

• N.A.
  
  

Required Experience:

• 1-2 years of relevant experience
  
  

ABOUT US

At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.

ABOUT THE TEAM

About Sheikh Shakhbout Medical City (SSMC)

SSMC is the largest tertiary hospital in the UAE and serves to elevate the provision of health care services in the nation under the mandate of the Abu Dhabi Economic Vision 2030.

Supported by the latest diagnostic and treatment modalities available, SSMC offers care in 44 specialties. A team of locally and internationally trained medical, clinical and admin professionals work seamlessly together, which promotes comprehensive interdisciplinary learning, allowing SSMC to become a leading hub for integrated patient-centric medical services in the region.

As the region’s leading tertiary facility, SSMC has 742 patient beds, 18 operating theatres, and includes a hybrid operating room, 26-bed neonatal intensive care unit, and the UAE’s largest pathology lab.