RB-Home Finance - Customer Service - Customer service officer (Outsource)
ADIB - Abu Dhabi Islamic Bank
Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
RB-Home Finance - Customer Service - Customer service officer (Outsource)
Job Description
Role: Customer Service Officer
Location: Dubai
Role Purpose:
Deliver Excellent customer service in accordance with agreed standards
Key Accountabilities of the role
Specialist Skills / Technical Knowledge Required for this role:
Role: Customer Service Officer
Location: Dubai
Role Purpose:
Deliver Excellent customer service in accordance with agreed standards
Key Accountabilities of the role
- Responsible to close customer complaints and ensure that customer is satisfied with the service provided
- Ensure TAT is adhered to and where possible exceed customer expectations
- Ensure customer is constantly informed on status of his/her query.
- Co-ordinate and liaise with other departments in a professional manner
- Deliver right levels of service skills support & coach other colleagues
- Participate in regular review and development meeting with key stakeholders
- Ensure compliance with bank policies
Specialist Skills / Technical Knowledge Required for this role:
- Customer service skills in order to resolve customer complaints
- Display flexibility in dealing with clients and other team members
- Good problem solving skills
- Excellent communication skills
- Excellent Decision making skills
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