Reactivation Agent (AU/NZ)

SpinBet


Date: 3 hours ago
City: Dubai
Contract type: Full time

We are looking for a charismatic Reactivation Agent to join the team behind a white-label casino. We’re looking for someone with previous experience in the online gambling industry and a talent for engaging phone conversations. Experience in a Customer Support or Reactivation role within the online gambling industry is mandatory. Native-level English skills are required.


Onsite in our office in Dubai - Monday to Friday - starting between 6-8am.


About SpinBet:

  • Rapid Growth: Join a company that has expanded to over 120 staff across two offices and four continents in just one year.
  • Passion for Players: We approach our work with empathy, ensuring an outstanding customer experience in everything we do.
  • Achievers' Hub: Join a high achieving team, where every member contributes to the success of our expanding global casino operation. The sky's the limit!


What you’ll be doing:

  • Proactively reach out to inactive players via phone to encourage their return to our online casino.
  • Provide exceptional customer service by addressing player inquiries, resolving issues, and ensuring a positive player experience.
  • Build and maintain strong relationships with players, understanding their preferences and tailoring offers and promotions to re-engage them.
  • Utilize effective communication and persuasion techniques to convey the benefits of returning to our online casino.


What we’re looking for:

  • Native-level English skills required; additional languages are a plus.
  • Minimum of 1 year of experience in the online gambling industry, ideally as a Reactivation Agent, Customer Support Agent, or a similar role. Alternatively, a strong understanding of New Zealand/Australian culture paired with an interest in the online casino industry will also be considered.
  • Excellent phone communication skills and the ability to engage players effectively.
  • Strong initiative and autonomy in your work.


What we offer:

  • Flexibility.
  • Salary on offer: basic + comission.
  • Health Insurance, sports and internet allowance.
  • Relocation package to Dubai.
  • A great company to work for!


How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Account Manager (FTC - 12 months)

OLIVER Agency, Dubai
4 hours ago
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.As a part of The Brandtech Group, we're...

Estimation Engineer

Al Rostamani Group, Dubai
4 hours ago
Job Purpose Purpose of this role is a primary ELV technical solution crafter for clients in ARC. Job Responsibilities Translates customer requirements, drawings, and specifications to create the lowest achievable cost estimate Records all assumptions, exclusions, and specification deviations for inclusion within the proposal Reviews the scope clearly and Prepare highly professional technical and commercial proposals suitable economically and technically...

Events Executive

Fundamental Hospitality, Dubai
12 hours ago
Fundamental Hospitality is looking to hire an Events Executive to join our pre-opening team at INÁ, soon opening at J1 Beach in Dubai.What We Offer:Competitive SalaryWork Visa & Medical Insurance30 days paid annual leaveEmployee discounts across our venuesJoining flight ticket (for international applicants) plus return tickets to home country (annually or biennially, depending on position)Opportunities for growth, learning and development...