Real Time Analyst
Concentrix
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Job Title:
Real Time Analyst
Job Description
Key responsibilities of the position:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1602686
Real Time Analyst
Job Description
Key responsibilities of the position:
- Real-time Monitoring of all service channels to ensure service delivery within SLA agreements .
- Managing escalations, outages, and system issues.
- Responsible for updating and maintaining attendance information and presence reporting.
- Providing support to team leaders in the use of workforce management.
- Analytical skills.
- Understand customer demand and ensure forecasting and planning are optimized.
- Good communication skills.
- At least two years' experience Workforce Planning within Contact Centers, especially within the Health Care sector
- Either UAE resident or able to relocate on a short notice
- Fluency in Arabic and English
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1602686
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