Receptionist

“The world is yours with Meliá”

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Duties and Responsibilities:

• Ensure all guests receive a warm and courteous welcome at check-in and check-out, using the guests name at every opportunity.
• Checks in guests according to the legal and hotel requirements.
• Ensures guests are aware of correct room rate (when applicable) and room number to minimise complaints.
• Actions and records room, rate and guest type code changes.
• Ensures hotel credit policy, as it relates to Front Office, is strictly observed at check-in and check-out.
• Processes methods of payment accurately in accordance with departmental standards.
• Ensures all cash transactions (including foreign exchange) are carried out accurately according to Hotel standards and maintains integrity of personal float.
• Actions all guests request promptly and efficiently and passing to relevant departments.
• Checks accuracy and completeness of guest bill on check-out.
• Provides accurate information to guest enquiries related to hotel facilities.
• Opens and closes safety deposit boxes according to hotel standards.
• Liaises and co-operates with other operational departments, notably AURA, Housekeeping, Concierge and Accounts on all Front Office matters that affect them.
• Actions and records room moves and informs Reception Manager / Shift leader of action.
• Ensures a thorough knowledge of all systems and procedures used at Front Desk so that decisive information may be given to the guest.
• Ensures that telephones are answered promptly and efficiently to the department standard responding quickly to queries received from guests.
• Balances all monies, credit card transactions, foreign exchange and sales ledger bills upon completion of shift.
• Have knowledge of reservations to ensure maximisation of occupancy and rooms revenue.
• Filing dept. dockets behind guest registration card profiles. Removing registration card at time of departure and attaching all dockets and correspondence to relevant bill.
• Correct posting of VPO, laundry, minibar, pressing, telephone and fax charges.
• Advising Manager of any training needs as they arise.
• Familiarise self with senior staff and management names and positions.
• Informs Duty Manager/Shift Leader of any issues that arise concerning guest dissatisfaction immediate.
• Encourage feedback from all guests and promoting TripAdvisor comment.
• Night shifts require to cover the reception desk 24/7 on rotation bases.
  
  

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

If you want to be “Very Inspiring People“, follow us on:

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