Receptionist

CBRE Excellerate


Date: 1 day ago
City: Dubai
Contract type: Full time
The Receptionist is the “face” of the client. It is important to show the highest possible levels of customer satisfaction.

Responsibilities

  • Manage all incoming and outgoing calls including distribution.
  • Greet customers on arrival, receive, inform and guide visitors including the coordination with employees.
  • Responsible for maintaining the telephone registers including call tracking.
  • Provide assistance with general administrative duties.
  • Responsible for the upkeep of the Receptionist Services, including newspapers and subscriptions.
  • Assist security in ensuring only authorized persons access the facility.
  • Issue visitor and vendor passes as required.
  • Printing and Stationary Requirements.
  • Deal directly with cleaning Issues relating to the Receptionist Services.
  • Notify the Facilities Manager of any maintenance item requiring attention.
  • Ensure the Reception is covered without fail during working hours.
  • Ensure calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
  • Be very polite, helpful and cooperative with client staff, visitors and contractors.
  • Assist with admin and Facilities Management duties as directed by the Facilities Manager
  • Assist staff in preparing new access, Landlord access & parking cards.
  • Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.
  • Administer the booking system for conference rooms and workrooms.
  • Maintaining the record of all files and documents.
  • Monitor and maintain office supplies inventory.
  • Totally abide by all company policies, and local regulations and laws, wherever applicable.
  • Fire and Life Safety (Emergency Evacuation Procedures).
  • To assist management and develop the site/s team/s through effective induction, training and development and annual appraisals.
  • Strong supervisory skills and influencing ability.
  • Be able to converse confidently with staff, customers and suppliers at all levels.
  • Strong team player with a passionate customer service focus.
  • Maintain regular contact with the FM by developing permanent, mutually beneficial relationship including growth plan and training.
  • Assist the FM for his accountability being the forefront of customer relationships in the site/s.
  • Demonstrate strong customer services skills and use your experience to ensure that customer expectations are met.
  • Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training
  • Follow required emergency prevention and operational controls
  • Report all accidents, occupational illnesses and emergencies
  • Apply, execute and maintain function related quality issues

Experience And Qualifications

  • Arabic Speaker (preferred)
  • Experience of 3-5 years in a receptionist role in MNC or related service environment.
  • Demonstrate experience in dealing with customer service and exhibit key skills within this area.
  • Sound problem solving ability.
  • Sound understanding of HSE requirements
  • Strong communication skills (oral and written).
  • Excellent influencing skills.
  • Experience in contract management and measurement.
  • PC literate i.e. Microsoft systems.
  • Strong supplier commercial understanding

* Shortlisted candidates will be contacted*

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