Receptionist (Abu Dhabi)
CBRE Excellerate
Date: 9 hours ago
City: Dubai
Contract type: Full time

CBRE Excellerate is a leading real estate services firm that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. To manage the client Reception desk in a very professional and efficient manner, delivering utmost customer service and perfectly in line with Service Level Agreements.
Key Responsibilities
Key Responsibilities
- RECEPTION
- Ensure calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
- Provide Superior Customer Service in all areas & aspects.
- Coordinate to serve coffee/tea and water in Meeting Rooms, as well as assist to dial-in video conference calls, if required only.
- Make sure the visitors are directed to respective departments, after proper review of their information and requirements (maintaining integrity).
- Be very polite, helpful and cooperative with client staff, visitors and contractors.
- Act as a Helpdesk for staff complaints and inform Facilities Manager (FM) without fail.
- Assist staff in preparing new access, landlord access & parking cards and other as desired from time to time.
- Handle guest Valet Parking Validations.
- Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.
- Administer the booking system for conference rooms and workrooms. Ensure Meeting room is ready for business conduct.
- Ensure invoices received are send for approvals with cover sheets.
- Manage couriers and mails in an efficient manner and without delays.
- Totally abide by all company policies and local regulations and laws, wherever applicable.
- Supervise the Office Assistants/Cleaners at respective floors in the client office.
- FACILITIES / ADMINISTRATION
- Secretarial and admin support as assigned by Facilities Supervisor & EA.
- Report all accidents, occupational illnesses and emergencies.
- Raising purchase orders in line with company requirements.
- Experience in front desk / administration / related service environment.
- Must possess effective English oral and written communication skills (incl. confident telephone manner).
- Demonstrate experience in dealing with customer service and exhibit key skills within this area.
- Excellent computer skills, proficient in Outlook, Word and PowerPoint and Excel
- Sound problem solving ability.
- Ability to work under pressure.
- Excellent influencing skills.
- Team player and multi-tasking individual with strong time management skills.
- Ability to communicate with staff at all levels.
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