Receptionist - CS - NMC Healthcare - #57763

PrecisionHire Solutions


Date: 1 week ago
City: Abu Dhabi
Contract type: Full time
The role of the Receptionist is to attend patients and their relatives at CosmeSurge unit to satisfy their non-medical needs. Handle enquiries, payments and provide a high level of support and information to patients/guests at CosmeSurge unit

  • To greet visitors and patients, determine their needs and guide them accordingly.
  • To answer queries and to provide information directly to the person or on the telephone.
  • To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
  • Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the hospital/clinic.
  • Book appointments and follow up appointments according to the patient request.
  • Quote for products and services
  • Attending Customer as they arrive at the cash counter.
  • Provide customers with information on totals and ask if they would like to pay by card or cash.
  • Billing patients as per CosmeSurge price list and policies and ensuring all the services rendered to the patients are billed.
  • Ensuring the patient is billed as per the insurance card (co-payment/uncovered services collected from patient)
  • Process credit card and cash payments and provide customers with receipt and change.
  • Handle the cash and credit card transactions and make sure that the transactions are accurate. Responsible for all Cash related transaction handled by him / her.
  • Responsible for handling cash and credit card payments effectively and efficiently.
  • Ensure proper cleanness of the reception with an adequate supplies/stationary item.
  • Ensure appointment schedules are adhered to with minimal or no waiting times.
  • Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
  • Frequent inspection for the managing and cleanliness of the lobby, reception, concierge, and hospital/clinic entrance.
  • Handle patient complaint in a timely manner, takes notes and seeks superior’s assistance if the complaint cannot be solved within the department.
  • To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
  • Update the shift checklist and make sure that all the tasks are completed.
  • Follow up on all the pending cancellations of registrations.
  • Be updated about the accepted insurance cards in the hospital/clinic.
  • Adhere to the clinic/hospital’s vision, mission, and core values.
  • Adhere to the clinic/hospital’s telephone standards.
  • Perform duties such as straightening magazines to maintain lobby or reception area.
  • Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
  • Effectively and consistently communicates to administrative personnel and encourage interactive departmental meetings and discussions.
  • Communicates the mission ethics and goals as well as the focus statement of the department.
  • Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the company is represented.
  • Guide and mentor junior and new staff.
  • Encourage multi-disciplinary teamwork.
  • Implement CosmeSurge policies & procedures.
  • Apply oneself to the job, continually upgrade oneself, and embrace the CosmeSurge core values.
  • Care for their own and their colleagues’ health, safety and wellbeing, and awareness and contribution to the environment
  • Act as translator if needed.
  • Performs any other job assigned by the reporting Supervisor/Manager
  • Any bachelor’s degree preferred
  • Minimum 1-2 year in a similar organization
  • Excellent Customer Service skill
  • Excellent communication skills, both written and verbal
  • Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team
  • Adequate knowledge of computer applications (i.e. work, excel, etc.)
  • Deal with complaints in professional manner
  • Excellent interpersonal skills
  • Highly analytic skills
  • Maintain good appearance and proper demeanor at work.
  • Safety conscious, motivated, able to manage pressure, takes initiative.
  • Displays integrity and honesty
  • Is service oriented and customer focused
  • Fluent in English & Arabic (preferable)

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