Receptionist - UAE National

Job Description For Receptionist

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

For all staff in school we share a responsibility to ensure that children are safe and properly supervised at all times. Our school is committed to ‘amazing learning’- providing enjoyable and meaningful learning experiences so that every pupil makes as much progress as possible. All staff are expected to adhere to The Aquila Professional Code of Conduct and commit to promoting our vision – ‘A happy community school with amazing learning at its heart where pupils are empowered to make choices, engage in meaningful learning experiences and make exceptional progress’. Our focus is providing children with amazing learning and to be the school of choice for the community we serve.

The Aquila School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

Key Qualities And Skills

• To be excellent in communication and understanding the English language
• To be able to work independently, swiftly and with very close attention to detail and accuracy
• To be able liaise and work alongside a range of people – including pupils - in and out of the school in a relaxed but professional manner
• To use initiative, be flexible, fun, proactive and positive
  
  

Core Purposes

• To welcome visitors to our school and deal with queries from families, visitors, staff and children
• To take a varied and active role in the day to day running of our busy school
• Supporting the school in its vision to be the school of choice for the community
• To support the registrar with the requirements of the local regulators
  
  

Key Duties Include

• To ensure children are safe and well cared for at all times
• Answering the telephone, screening and directing calls
• Cross checking attendance to ensure accurate registration of pupils
• Updating lists, records and contact details to maintain the school database
• Taking and relaying communications
• Greeting visitors and providing refreshments
• Providing information to both callers and visitors
• Providing general administrative and clerical support to the leadership of the school
• Supporting with school marketing and admissions activities
• Assisting the registrar with the registration process for new pupils (KHDA registration, documents collection, …etc.)
• Making sure the pupils’ data on Engage is up to date (addresses, contact numbers, email addresses, …etc.)
• Assisting the registrar in processing the educational licenses on time
• Applying for any special approvals (if applicable) in line with ministry expectations
• Assisting the registrar by coordinating with parents regarding required documents so that registrations are completed within agreed timelines, ensuring that the submission of the end of year results, pupils’ promotion & transfer etc. are completed within an agreed time frame.
• Compiling and generating ministry required pupil records (manual or online records)
• Assisting with school cover duties when needed
  
  

Person specification

CRITERIA

Essential

Desirable

Qualifications

and training

High school or Bachelors Degree

Experience

2 to 3 years experience

Skills And Knowledge

Answering queries from parents and staff, attending telephone calls, completing other admin tasks given

In addition, all staff are required to carry out any tasks required by the school or the regional office to facilitate the smooth day to day running of the school

To be line managed by the school head of admissions

Holidays- 30 days per year

Hours of work: 7:15am to 4:00pm or 7:30am to 4:15pm Monday to Thursday and from 7:15am to 12:00noon on Friday’s (and up to 4:00pm on a Friday every 3-4 weeks as per a rota system)

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

• Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
• Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
• Resilience. Can deal with setbacks and challenges calmly and effectively.
• Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
• Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.
• Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.
• Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.
• Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.
  
  

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.