Recreation Receptionist - InterContinental Abu Dhabi

InterContinental Abu Dhabi is a luxury destination known for its exceptional hospitality, world-class facilities, and outstanding guest experiences. Our recreation and wellness facilities offer a wide range of services, from state-of-the-art fitness centers to relaxing spa treatments. We are currently seeking a friendly and professional Recreation Receptionist to join our team and ensure a warm welcome for our guests.

As a Recreation Receptionist, you will be the first point of contact for guests using our recreation facilities. Your role is to provide a warm and professional welcome, assist with bookings and inquiries, and ensure a smooth and enjoyable experience for all guests. You will also support administrative tasks and promote our wellness and leisure services.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Greet guests warmly and professionally upon arrival at the recreation and wellness facilities.
• Handle guest inquiries, provide information about fitness, spa, and leisure services, and assist with bookings.
• Maintain an organized and efficient reception area, ensuring a welcoming atmosphere.
• Process payments, membership applications, and renewals accurately.
• Coordinate with the recreation and wellness teams to ensure seamless service delivery.
• Promote special offers, wellness packages, and recreational programs to guests.
• Monitor facility usage and ensure guest compliance with health and safety regulations.
• Handle guest feedback and resolve any issues promptly to ensure satisfaction.
• Maintain accurate records of guest visits, appointments, and service transactions.

What we need from you:

• Previous experience as a receptionist, front desk agent, or customer service representative, preferably in a hospitality or wellness environment.
• Excellent communication and interpersonal skills with a warm and welcoming personality.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office and reservation systems; experience with hotel or spa software is a plus.
• Ability to multitask and work efficiently in a fast-paced environment.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.