Regional Field Clinical Manager Neuromodulation, MEA & Russia

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Position Summary

The primary objective of the Field Clinical Manager (FCM) is to provide in-house and field-based clinical and technical training/support for medical devices for the assigned countries and therapeutic areas. The candidate will be responsible for training health care professionals in the use of pre and post market medical devices and associated surgical procedures; installing, upgrading, and troubleshooting the Company's products in the field; programming devices and providing technical expertise in the development of new products. The candidate will perform these duties and develop the necessary training materials in compliance the Company’s policies

Essential Job Functions

• Surgical case coverage, follow-up support and troubleshooting of the assigned LivaNova Products.
• Conducting patient in-services for products
• Conducting required training for new and existing investigative centers.
• Conducting training of LivaNova employees
• Develops, implements, and manages product and system training for all commercial personnel including new hire training, systems training, product launch and ancillary follow-up trainings
• Identifying, strategizing and implementing ongoing training needs
  
  

Clinical and Technical Support

• Represents LivaNova during surgeries, implants, and device programming
• Demonstrates expertise in all aspects of implanted medical devices and troubleshooting techniques
• Provides support and follow-ups in hospitals and clinics, as specified in study protocols or through commercialization efforts
• Receives technical inquiries by telephone. Researches solutions to questions or problems
• Provides on-call support as needed for surgeries, reprogramming, troubleshooting, follow-up, etc
  
  

Educational/Research Support

• Builds professional and technical knowledge by engaging with customers, attending scientific conferences, educational workshops, delivering presentations and training to field personnel and reviewing professional publications
• Regularly educates and updates physicians/clinicians and clinic follow-up staff on new product releases of device systems and features, including both hardware and software modifications
• Liaison between R&D and physicians to coordinate beta testing– develop protocols and recruit centers
• Facilitate submission of research for presentations; work with internal contacts and physicians to prepare scripts, slides, overheads, PowerPoint presentations
• Aid physicians with technology – literature searches, engineering, LivaNova technology
• Maintain open, effective communication with all LivaNova functions, including Regulatory Assurance, Quality Assurance, and Product Development, as well as with employees
• Create and update instructions for use, physician and patient manuals, and other system documentation as required
• Generate literature/training materials – create tech memos, facilitate Sales and Marketing personnel with Marketing literature review
• Assist sales to identify and target physicians
• Travel may be extensive, up to 80%, including international trips across the Middle East and Africa region
  
  

Knowledge, Skills & Abilities

Candidate must have:

• Ability to communicate effectively with health care professionals
• Ability to instruct/coach others on use of products and clinical applications
• Strong interpersonal skills and professional demeanor
• Effective problem solving and trouble shooting skills
• Excellent organizational skills
• Ability to prioritize under pressure
• Solid MS Office skills including PowerPoint
• The ability to manage multiple tasks simultaneously
• English level as of B2 or Upper Intermediate (including medical terminology) is considered a must
  
  

EDUCATION

Bachelor's degree in health care related field. Advanced degree in health sciences or engineering preferred.

Experience

Prefer prior experience of at least 5+ years as a field clinical engineer, technical representative, technology trainer or clinical trainer in medical device field. Must have surgical experience

Our Commitment To Diversity & Inclusion

LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.

Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Notice To Third Party Agencies

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Beware Of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for “See Open Jobs” on https://www.livanova.com/en-us/careers, and check that all recruitment emails come from an @livanova.com email address.