Regional Head of Mortgages- Abu Dhabi & Al Ain

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

The role holder is responsible for achieving the annual NTB Mortgage sales and building upon the market share of FAB Conventional/Islamic Direct Sales business. The role holder is also responsible for defining annual sales goals, building key customer relationships, identifying business opportunities, negotiates and closing business deals and maintaining extensive knowledge of current market conditions.

Core Responsibilities

Sales Development

• Develop annual sales plan in support of the high / strategic level objectives.

• Setting, managing, and monitoring targets and KPI’s and SLA’s

• Develop and implement action plans to optimize performance and drive continuous improvement and a sales team capable of carrying out annual plans
• Shape the culture within the team through driving behaviours that encourage customer centricity and individual and group accountability.
• Develops and maintains strategic partnerships with customers within the assigned zone in order to both identify and generate business opportunities aimed at optimising sales efforts
• Direct and Oversee the sales initiatives as well as develop and coordinate sales selling cycles and methodology.
• Develops a rapport with new clients and set targets for sales and provide support that will continually improve the relationship.
• Establish and implement short – long range goals, objectives and new sales / project plans
• Promote positive relations with partners , brokers, developers as well as internal stakeholders
• Recruit, train, supervise and evaluate department staff
• Meets potential clients by growing, maintaining, and leveraging a network.
• Ensures assigned acquisition and revenue targets are met within assigned zone.
• Internal Collaboration
• Develops service level targets and manages the coordination of the section with other departments to meet client service expectations.
• Engages with key stakeholders including Operations, Technology, Branches, Legal, Risk etc. to deliver timely and effective level of client experience to our clients.
• Policies, Systems, Processes, & Procedures
• Implements departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
• Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices while taking into account ‘international leading practice’, improvement of business processes, cost reduction, and productivity improvement.
• People Management Responsibilities
• Defines goals and key performance indicators for each member of the team and ensure effective implementation of the company’s performance management process.
• Develops talent within the team by providing guidance and coaching to achieve the defined goals.

Minimum Qualification

• Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study is required
  
  

Minimum Experience

• Minimum of 15 years of relevant experience in a similar role