Relationship Manager
Network International
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Description
- Reporting to Unit Head-Enterprise Retail segment, the position will be responsible for managing & generating new (to NI) Acquiring business from Retail Sector in U.A.E., i.e., Luxury Retail, Super Market, Standard Retail and Jewelry Segment etc
- This will be a key role in helping Network expand its Market share in the Retail Sector
- Dedicated focus in managing Existing enterprise accounts profitably and adding New business generating positive revenue
- Key focus of this role would also to focus on cross selling key VAS across the merchant base
- Single point of contact for merchants and proactive in resolving issues without escalation and ensure client expectations are being met
- Actively engage with merchants at Head office and also at store/outlet level to ensure all commercial and operational requests are timely addressed.
- Dedicated focus towards cross-selling and increase the revenue for each merchant
- Responsible to support VAS Team to meet VAS Revenue target
- Responsible for end-to-end business case for Enterprise accounts to understand cost and profitability.
- Ensure periodic check on account’s profitability and ensure all accounts always hold positive Net margins.
- Ensure keeping track of Market Intelligence on upcoming opportunities and reporting Key gaps around NI products/solutions in the market.
- Respond to customer inquiries regarding payment solutions related issues received via different channels.
- Individual responsibility for achieving Retail sector’s revenues targets.
- Troubleshoot escalated issues with customers and provide assistance to raise the issue with the concerned unit.
- To follow the check list from Sales/RM and verify the collection of the KYC documents.
- Any pending documentation on exceptional approval to follow up and submit to AFU unit
- Follow the rules, procedures and objectives of the unit for the smooth workflow in the department
- Work collaboratively with other units to coordinate client interaction and resolution to their needs
- Document customer interactions and create reports as needed.
- Adhere to a Quarterly Business Review (QBR) with all Enterprise Merchants
- Responsible for ensuring merchant participate in events, survey, etc.
- 5+ years of experience in Card industry with knowledge / experience in Customer Service
- Knowledge of payment solutions and the payments industry.
- Good commercial understanding and ability to assess profitability and cost for Enterprise accounts
- Excellent problem-solving and communication skills.
- Ability to multitask and handle a high volume of queries.
- Quality focused with attention to detail.
- Proficient with computers and related software (Microsoft PowerPoint, Work and Excel)
- UAE Driver License Required
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