Relationship Officer - Priority Banking - #49369

Abu Dhabi Islamic Bank


Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
Relationship Officer - Priority Banking Job Description

Role : Relationship Officer - Priority Banking
Location : Abu Dhabi

Role Purpose:

Offer full range of services to Gold & Diamond customers and cross sell ADIB consumer banking products, Investments. Support Relationship Mangers and handle services in their absence.

Key Accountabilities of the role

RESPONSIBILITIES:
  • Prospect new business opportunities within the main role of servicing customers.
  • Support Relationship Managers.
  • Proactively upsell / cross-sell products and services to customers
  • Inform designated customers about their eligibility for special offers / complimentary gifts based on their transactions & invested assets
  • Proactively request customers to refer others
  • Community Involvement - must be a socially active opinion leader

KEY PERFORMANCE INDICATORS:
  • Target Achievement & Growth
  • Overall Profitability
  • Customer satisfaction
  • Product & process knowledge

Specialist Skills / Technical Knowledge Required for this role:
  • Bilingual (Arabic & English)
  • Working knowledge of investment products & banking operations (further training & certification to be provided)
  • Strong communication skills & customer orientation
  • Ability to interact with high-end, affluent customers of all nationalities
  • High Personal Integrity
  • Ability to perform basic mathematical computation
  • Referral Specialist
  • Good working knowledge of Microsoft Words & Excel
Job ID 300002151764259

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