Reservation Agent

Accor

Date: 4 hours ago

City: Dubai

Contract type: Full time

Company Description

Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel’s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.

Job Description

To answer the calls with clear speech and pleasant voice.
To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
To recognize VIP guests and to apply the concerned policies.
To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
To promote the Accor loyalty programs and the hotel promotions.
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
To call the supervisor or manager for advice in serious cases or if an approval is required.
To properly use the telephone etiquettes as per Sofitel standards.
To have a perfect knowledge of room types and rate structure.
To ensure the accuracy of all booking information entered in the PMS.
To have a perfect knowledge of the hotel products.
To fulfil administrative tasks and filing.
To properly use and maintain the reservation communication system (telephone, fax, e-mail).
To be aware of and to follow emergency and security procedures.
To respect key handling procedures.
To respect schedules, terms and deadlines as agreed with the Management.
To attend a daily line up briefing with the reservations team
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
To attend training and meetings as and when required.

Qualifications

Your experience and skills include:

Guest focused personality is essential

Additional Information

Minimum 1 year of experience in the same or similar role
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Economics Studies Teacher- August 2026

TES FE News, Dubai

3 hours ago

Job OverviewAt GEMS Wellington International School, our vision is to ensure that all of our students are beacons of social responsibility, empowered by a co-constructed, pioneering and authentic learning experience. We are seeking exceptional Economics Teachers who are willing to uphold our values of integrity, empathy and fortitude, to join our established team for August 2026We Are a Fully Inclusive,...

PR & Social Media Manager - IMEA (m/f/d)

CYBEX, Dubai

3 hours ago

UAE / DUBCYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers...

Internal Audit - Engineering

OMNIYAT, Dubai

3 hours ago

Business UnitOmniyat Job FunctionCorporate Finance Contract TypeFull Time LocationDubai, United Arab Emirates Closing Date22-Dec-2025Our storyELEVATING EVERY DETAILOMNIYAT was founded in 2005 with a vision to be the best in class, in every class. Transcending property and space, this vision imagines the extraordinary and builds it into reality.We elevate the exceptional to create immersive living experiences that redefine the concept of...