Reservation Agent - Restaurant Reservation - Madinat Jumeirah Resort

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Madinat Jumeirah:

Set along a two kilometers stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.



About the Job:

An opportunity has arisen for a Sales Agent - Restaurant Reservation to join the team of Madinat Jumeirah Resort.

Your key responsibilities will include:

• Responsible for all aspects of customer restaurant reservations and queries received via telephone, email or chat for Jumeirah outlets in Madinat Jumeirah, Burj Al Arab, Jumeirah Beach Hotel and Marsa Al Arab.

• Offering accurate information about our F&B portfolio and exceeding guest expectations.

• Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity

• Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards

• Proactively handle and resolve customer and partner related queries and escalations through all channels which may include Telephone, email & chat within agree response times

• Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards

• Take ownership and keep up to date with information and training required to complete role effectively

• Actively drive and work towards own Individual Performance Objectives

• Reservation Filing of correspondence, handling customer complaints, checking and updating of daily reports

About you:

The ideal candidate for this position should possess the following experience and qualifications:

• At least 1 year of relevant experience in a similar role within the luxury industry.
• High School Diploma
• Bachelor's Degree in Hospitality management or related field is preferred.
• Software competencies – Microsoft Office programs (Intermediate)
• Problem solving.
• Leadership and team management skills.
• Effective Communication skills (email, Telephone – Listening Skills, Writing Skills and Verbal communication etc.)
• Team Player - Collaborates positively and effectively with others and team
• Customer Relationship Management
• Knowledge of PMS Systems

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.