Reservation / Sales Agent (Arabic Speaker)

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 300+ professionals.

About the role: We are seeking a highly motivated and customer-oriented individual to join our Revenue department as a Reservation Sales Agent. In this role, you will be responsible for handling reservations and providing exceptional customer service to our valued guest

Responsibilities:

• Conduct outgoing calls to existing guests to offer extension of stays or promotions
• Approach customers in advance and follow-up about renewals
• Upselling services to current guests and potential guests who wish to book
• Respond to booking inquiries (phone call, text message, WhatsApp, email, etc.)
• Discuss rates when needed with Revenue Manager, BDM to confirm a reservation or extension
• Establish and handle connections with Travel agencies and other partners for long-term partnership.
• Arrange face to face viewings and close bookings accordingly
• Familiarize features and location of each property to answer inquiries more effectively
• Recording confirmed bookings accurately on the database in PMS
• Book vacation rentals based on availability and customer preferences
• Process payments and send confirmations
• Working closely with Accounts to ensure payments of bookings before confirmation
• Providing accurate information to potential guests and explaining the rules and regulations for each property before booking confirmation
• Understanding the clients’ needs and requirements to offer them the most suitable options for booking
• Understanding factors for pricing of each property and seeking opportunities to secure bookings
• Actively get more direct bookings from local portals
• Provide excellent customer service for potential, incoming, and to returning guests
• If reservation quote is requested by customer, prepare and provide quote.
• Answer to guest inquires via OTA channels such as Booking.com, Airbnb, etc.
• Follow up with guests to receive documents/information prior to their arrival.
• Process the documents (such as crop the image, upload into the system, etc.).
• Record guests' information and documents in Company’s system as well as DTCM (check ID validity, guest age, etc.)
• Send email to community / register guests prior their arrival with the building.
• Constantly coordinate with team members to have issues solved.
• Work with issue escalation and provide reports as required by management.
• Conduct any other tasks as assigned by management time to time.
  
  
  

Benefits:

• Competitive Salary Package & commission structure.
• Medical Insurance Plan.
• Air Ticket Allowance.
• A great working environment.
• Comprehensive training and support.
• Opportunity to work with multi-cultural environment
  
  
  

Requirements:

• Fluency in (Arabic and English) both written and spoken.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Prior experience in customer service or sales is preferred.
• Prior experience from Property, Hospitality, Real estate experience preferred but not Required.
  
  
  

If you are passionate about providing exceptional customer service and have a strong desire to contribute to the success of our Revenue department, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of a dynamic and growing company.