Reservations Agent

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What’s In It For You

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  
  

Job Description

Reservations Agent

An exciting opportunity has arisen for a Reservations Agent to join Rixos Premium Saadiyat Island, Abu Dhabi.

Responsibilities

• Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations
• Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
• Assist to book and block all rooms according to required standards and monitor all special reservations
• Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
• Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
• Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
• Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
• Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
  
  

Qualifications

Your experience and skills include:

• Experience working as a Reservation Agent in 5* Hotels / Resorts.
• Customer-service & Data Entry experience.
• Turkish language is a must.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office suite.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.
  
  

Additional Information

Your Team And Working Environment

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!
  
  

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding