Reservations Agent
Dusit Doha Hotel | Dusit Hotel & Suites - Doha
Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description
PRIMARY RESPONSIBILITIES:
Sale Role:
PRIMARY RESPONSIBILITIES:
Sale Role:
- Be knowledgeable of;
- All hotel facilities/services, hours of operation.
- All guest room layouts, bed types, décor, appointments, and locations.
- Room availability for any given day.
- Restricted dates, rates and room types.
- All room rates, packages and promotions.
- Specific arrangements between hotel and travel agencies, corporate reservations center.
- Entertainment/special events scheduled in the hotel.
- Take personal responsibility for driving up selling, achieving set revenue targets by months.
- Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.
- Provide customer services to local tour operators and travel agencies in a friendly and expedient manner.
- Communicates effectively with all guests and colleagues.
- Ensure all issues relating to guest satisfaction that have been raised to the reservations team are reported monitored, and followed up on a timely basis.
- Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.
- Provide additional guest service such as: transportation, visa requests, restaurant reservations and tours.
- Offer the alternative dates, waitlists or sister hotels to guests on overbooked situations.
- Adhere to all Dusit International Standard Operating Procedures.
- Maintaining high standards of data quality through regular data cleansing activities.
- Manage all reservation requests, changes, and cancellations in compliance with the hotel’s business strategy.
- Reply to all guest requests within 24 hours of receipt.
- Ensure effective office administrative procedures that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies, as well as guest data privacy and security.
- Able and understand hotel policies for no-shows, cancellations, credit and pre-payment policies.
- Handle daily trace/follow up reports according to the requirements.
- Reservation leaders, to assist reservation leaders to effectively manage and operate the reservations department in order to meet the business goals of the hotel and maximize guest satisfaction.
- Maintain clear and complete booking correspondences in order to properly communicate with the Front Office team to achieve guest satisfaction.
- Interact with all customers (internal and external) in a friendly, helpful and expedient manner.
- Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations
- Liaise with IT in report and faults on telephone lines or computer network.
- Proactively promote other sister properties of the Dusit Hotels and Resorts.
- Maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel
- Knowledge of technical and managerial applications of the following systems and their utilization;
- Opera Property Management System (OPMS)
- Sabre SynXis CRS
- Serenata NetHotel Profile Management
- GDS Interface (GDS)
- Oasis Hospitality Software (PMS for China Properties)
- Maintains high level of effective communications with guests and colleagues.
- Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
- Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
- Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Minimum education of Bachelor degree in hotel management, Business Administration or relevant discipline.
- Minimum of 1 year in relevant experience in a similar capacity.
- Basic experience with OPMS and all related system and its day to day support.
- Good knowledge of Microsoft office programs.
- Enthusiastic and self-motivated, according to Dusit International’s core values.
- Ability to communicate effectively and professionally written and spoken English.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
System Engineer - UAV Mission Systems
ADASI,
Abu Dhabi
11 hours ago
About ADASIADASI is the regional leader in autonomous systems and services, dedicated to offering holistic solutions – from the development and production of unmanned systems to joint mission analysis and equipment acquisition. We manufacture, operate, and maintain next-generation autonomous capabilities for air, land, and sea, operating in demanding environments. Headquartered in the UAE, we are committed to advancing the region’s...
Systems Engineer - Test Equipment Development
ADASI,
Abu Dhabi
11 hours ago
About ADASIADASI is the regional leader in autonomous systems and services, dedicated to offering holistic solutions – from the development and production of unmanned systems to joint mission analysis and equipment acquisition. We manufacture, operate, and maintain next-generation autonomous capabilities for air, land, and sea, operating in demanding environments. Headquartered in the UAE, we are committed to advancing the region’s...
Training Assistant
Technip Energies,
Abu Dhabi
2 days ago
Job DescriptionAbout us:Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our complementary business segments, Technology, Products and Services (TPS) and Project Delivery, turn innovation into scalable and industrial reality.Through collaboration...
