Reservations Agent
Ennismore
Date: 3 weeks ago
City: Ras al-Khaimah
Contract type: Full time
Company Description
We are thrilled to unveil the upcoming launch of our newest all-inclusive luxury lifestyle destination in Ras Al-Khaimah. As we prepare to open doors to this exceptional property, we are seeking visionary managers to join our founding team. This is a rare opportunity to shape the guest journey from the ground up. If you are passionate about excellence, inspired by innovation, and driven to lead with purpose, we invite you to be part of this transformative chapter.
Job Description
We are seeking an enthusiastic and customer-focused Reservations Agent to join our team in Ras Al-Khaimah, United Arab Emirates. As a key member of our hospitality team, you will be responsible for managing bookings, handling guest inquiries, and ensuring exceptional customer service throughout the reservation process.
What Awaits You...
We are thrilled to unveil the upcoming launch of our newest all-inclusive luxury lifestyle destination in Ras Al-Khaimah. As we prepare to open doors to this exceptional property, we are seeking visionary managers to join our founding team. This is a rare opportunity to shape the guest journey from the ground up. If you are passionate about excellence, inspired by innovation, and driven to lead with purpose, we invite you to be part of this transformative chapter.
Job Description
We are seeking an enthusiastic and customer-focused Reservations Agent to join our team in Ras Al-Khaimah, United Arab Emirates. As a key member of our hospitality team, you will be responsible for managing bookings, handling guest inquiries, and ensuring exceptional customer service throughout the reservation process.
- Process resort reservations efficiently and accurately
- Provide up-to-date information on hotel facilities, special offers, and promotions
- Handle room inquiries, confirmations, and cancellations promptly and courteously
- Maintain accurate guest records and reservation details
- Assist with yield management to maximize occupancy and revenue
- Offer personalized recommendations based on guest preferences and history
- Collaborate with other departments to ensure seamless guest experiences
- Handle financial transactions and maintain accurate records
- Assist with overflow calls when needed
- Stay informed about local attractions and amenities in Ras Al-Khaimah to provide tailored recommendations
- Previous experience in customer service or reservations, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Proficiency in reservation management systems
- Passion for sales and promotion with a customer-focused mindset
- Proactive, "can-do" attitude with a friendly and outgoing personality
- Flexibility to work various shifts, including weekends, mornings, and evenings
- Basic math skills for handling financial transactions
- Knowledge of local attractions and amenities in Ras Al-Khaimah
- Ability to remain calm and professional under pressure
- Commitment to maintaining high standards of guest satisfaction
- Familiarity with hospitality industry trends and best practices
- Language skills ideally
What Awaits You...
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Recreation Supervisor
ACCOR,
Ras al-Khaimah
3 days ago
Company Description
Sofitel Al Hamra Beach Resort
Job Description
To oversee the Recreation operations, Pool and Beach operations, and all guest areas and to personally supervise the above ensuring that the hotel standards and procedures are fully known and followed.
To ensure appropriate stock level for the smooth run of the Recreation operations and to prepare requisitions accordingly.
To ensure...
Accounts Payable Officer
ACCOR,
Ras al-Khaimah
3 days ago
Company Description
Sofitel Al Hamra Beach Resort
Job Description
Provide a summary of the ageing report required by various people in the Accounting and Control Department to prepare monthly reports
To understand Sofitel objectives in managing Account Payable Function so as to
provide an effective system to track Accounts Payable for effective Cash Flow management
Ensure loyalty of key suppliers...
IRD Order Taker
Ennismore,
Ras al-Khaimah
2 weeks ago
Company DescriptionSO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and...