Reservations Agent - #43768


Date: 2 weeks ago
City: Dubai
Contract type: Full time
Company Description

Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish.

Discover Dubai from a modern, stylish HQ with easy access to all the hotspots with one of the best locations in Dubai. Part of the Ibn Battuta complex on Sheikh Zayed Road, you’re surrounded by boutiques, restaurants, and family fun galore. And with the metro station, the rest of the city is within easy reach.

Job Description

As Reservations Agent, you are expected to:

  • Maintain effective office administrative procedures
  • Adhere to all Standard Operating Procedures.
  • Take personal responsibility for driving upselling and achieving set revenue targets by months.
  • Be fully aware at all times of the Selling Strategy, rates, packages, groups, and booking status of the hotel.
  • Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
  • Handle daily trace/follow-up reports according to departmental requirements.
  • Check expected arrivals 1, 3, and 7 days prior according to SOP and reconfirm bookings.
  • within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors, and other inaccuracies.
  • Understand and apply hotel policies for no-shows, cancellations, credit, and pre-payment policies.
  • To be up to date with current information and data on the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
  • Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
  • Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.

  • Three years' experience in hotel reservation and room divisions.
  • At least one year of experience in the Front Office or Reservations department
  • Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
  • Understand the dynamics of regional & local markets, local competitors, and events of the destination.
  • Additional language is advantage

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