Reservations Agent - Reservations - Jumeirah Marsa Al Arab

About Jumeirah and Jumeirah Marsa Al Arab:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state-of-the-art spa and fitness center and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail-inspired Jumeirah Burj Al Arab.

About the Role:

An exciting opportunity has arisen for an experienced Reservations Agent to join the Reservations Team at Jumeirah Marsa Al Arab. Your key responsibilities will include:

• Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions
• Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives
• Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity
• Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards
• Proactively handle and resolve customer and partner related queries and escalations through all channels which may include Telephone, email & chat within agree response times
• Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards

About you:

The ideal candidate for this position will have the following qualifications, experience, and skills:

• Experience in hospitality or similar customer service role
• Educated to college degree
• Communicates Effectively (eMail, Telephone – Listening Skills, Writing Skills and Verbal communication etc.)
• Lead by Example
• Team Player - Collaborates positively and effectively with others and team

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.