Reservations Agent - Russian Speaker

ACCOR


Date: 10 hours ago
City: Ras al-Khaimah
Contract type: Full time
Company Description


We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor / Ennismore's limitless possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

  • Competitive Salary
  • Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
  • Vacation tickets /benefits provided by the hotel
  • Medical Insurance Provided

Job Description


PURPOSE OF POSITION

To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.

KEY ROLES & RESPONSIBILITIES

Master Revenue & Pricing Strategies

  • Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including Retail, Negotiated, Leisure, Group, and other specialized categories.
  • Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue.

Maximize Revenue & Conversion

  • Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.
  • Align reservations with the hotels revenue management strategies to drive optimal performance.

Deliver Bespoke Guest Experiences

  • Provide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.
  • Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys.

Ensure Seamless Communication & Accuracy

  • Handle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process.
  • Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity.

Optimize Sales & Relationship Management

  • Identify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies.
  • Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.

Uphold Brand Excellence & Quality Standards

  • Consistently achieve targeted scores in LQA & IFH Hotel Mystery Shopping audits.
  • Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.

Leverage Advanced Systems & Technology

  • Demonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools.
  • Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.

Support Strategic Initiatives

  • Assist the Reservations & Revenue Management leadership with special projects and strategic initiatives.
  • Contribute to achieving departmental goals, including ALL loyalty program enrollments and guest engagement metrics.


Qualifications


PERSONAL ATTRIBUTES

  • Adaptability & Agility
  • Meticulous Attention to Detail
  • Multitasking & Efficiency
  • Organizational Excellence
  • Exceptional Communication & Interpersonal Skills
  • Problem Solving Mindset

QUALIFICATIONS

  • Degree/Diploma in Training and Development or Hotel Management
  • Working knowledge of Opera, Microsoft Office.
  • Fluency on Russian is required.

EXPERIENCE

  • Minimum 2 years experience in Hotel or Resort, as Reservations Agents.
  • Luxury hotel or resort background preferred
  • Understands the local culture and have worked in the region.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Guest Relations Officer

ACCOR, Ras al-Khaimah
6 days ago
Company Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment...

Waiter/ess (Server)

Hilton, Ras al-Khaimah
1 week ago
A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.What will I be doing?As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess...

Key Account Manager

Agile Consultants, Ras al-Khaimah
2 weeks ago
Job Title: Key Account Manager – PVC Pipes (Duct)Location: Ras Al KhaimahSalary: Based on experienceJob Code: C-309/001/038Industry: Plastics ManufacturingSales Region: Dubai, Abu Dhabi, Al Ain, and the Northern EmiratesJob Brief:Our client, a leading player in the plastics manufacturing industry, is looking for an experienced Key Account Manager to manage and grow strategic accounts across the region. The role requires driving specifications with consultants,...