Reservations Supervisor
IHG Hotels & Resorts
Date: 9 hours ago
City: Dubai
Contract type: Full time
About Us
Travel is a journey. At Holiday Inn, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.
The Holiday Inn & Staybridge Suites Dubai Business Bay, a pre-opening cluster of hotels, is looking for an experienced Reservations Supervisor to join their extraordinary team!
Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay will include 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities
YOUR DAY TO DAY
Your main responsibilities as a Reservations Supervisor will be to oversee and direct the day-to-day operations of Reservation Department under the general direction of the Revenue Manager. To maintain the overall efficiency of standards set, ensuring that quality of reservations is maintained in terms of guest details, rates, payment methods etc.
Ensure the hotel’s room inventory is accurately updated in the system. Track occupancy levels and make adjustments to pricing and availability as informed by Revenue Manager. Work closely with the front office and revenue management to optimize room sales. Manage and maintain accurate guest information in the reservations system. Monitor reservation accuracy to avoid errors and ensure guest satisfaction.
Supervise and lead the team, keep them informed on all changes or developments within the hotel and the Company.
Promote and foster a positive work environment.
What We Need From You
It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!
We'll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Travel is a journey. At Holiday Inn, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.
The Holiday Inn & Staybridge Suites Dubai Business Bay, a pre-opening cluster of hotels, is looking for an experienced Reservations Supervisor to join their extraordinary team!
Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay will include 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities
YOUR DAY TO DAY
Your main responsibilities as a Reservations Supervisor will be to oversee and direct the day-to-day operations of Reservation Department under the general direction of the Revenue Manager. To maintain the overall efficiency of standards set, ensuring that quality of reservations is maintained in terms of guest details, rates, payment methods etc.
Ensure the hotel’s room inventory is accurately updated in the system. Track occupancy levels and make adjustments to pricing and availability as informed by Revenue Manager. Work closely with the front office and revenue management to optimize room sales. Manage and maintain accurate guest information in the reservations system. Monitor reservation accuracy to avoid errors and ensure guest satisfaction.
Supervise and lead the team, keep them informed on all changes or developments within the hotel and the Company.
Promote and foster a positive work environment.
What We Need From You
It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!
- Proven experience in a reservations or front office role, preferably in the hospitality industry.
- Strong knowledge of reservation systems and Opera
- Leadership, organizational, and interpersonal skills.
- Strong customer service orientation and problem-solving abilities.
- Attention to detail and ability to work in a fast-paced environment.
- Knowledge of Arabic language will be an added advantage
We'll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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