Reservations/Sales Agent - dnata Travel (RAK/FJR)

Job Purpose

dnata Travel Group represents the travel division of dnata one of the world’s largest air and travel services providers Consisting of more than20 leading international travel brands we are proud to serve our global customer base as a leading award-winning travel services provider.

As a Reservations/Sales Agent you will be a front-line staff, who has to provide clients and potential clients superior and a consistent quality of travel services to sell Airline tickets and travel related products and give leisure related information. Convert maximum number of enquiries into ticketed sales, through efficient and friendly customer service.

In This Role You Will

• Provide the highest standard of customer service to clients whether Retail, Government or Corporate, using all tools that are made available. Attend all customer queries and complaints in a timely and appropriate manner.
• Offer all dnata products, services, and loyalty programmes that are contracted by dnata Travel; offer information on destination and product to all customers to ensure that it meets their travel requirements. Maximise the sales consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize the revenue.
• Make travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been compiled with, and that the product delivered is commensurate with client requirements and expectations. Recommend alternate Classes of Travel, routes or carriers, in the case of nonavailability of requested seats, and effectively sell space (keeping in mind carriers that have been prioritised by the Department) and products to increase revenues for Dnata, seeking at the same time opportunities to upsell and cross-sell, using DFO or any other System made available by the department.
• Inform customers about mandatory requirements covering their journey such as passport, visa, health and insurance requirements as well as other details such as check-in place and time.
• Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
• Adhere to all of the set standards of DSES, AlBatross and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.
• Read, assimilate and implement all changes to DFO, Airline Fares, schedules and other relevant procedures, filing if necessary relevant information/ material for reference, to deliver a superior service to clients.
• Ensure all revenue documents issued are correctly reported on a daily basis, in the Back Office System to enable accurate invoicing by Sales and Revenue Accounts Department or the Lodged Card Operator, as the case may be.
• Airline Reservation Specific: Perform Pre-flight Checks send VIP/CIP/UNMR/MEDA messages as required, and action queues both Airline and DFO as assigned.
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• 12 Years schooling or equivalent and 1 Year in Commercial/Sales Reservations/Ticketing
• Excellent knowledge of geography and arithmetic
• Excellent interpersonal ability telephone and customer service skills to be able to interact with internal and external clients in a professional manner
• Knowledge of dnata Front Office system/Airline Reservation systems
• Proficient in MS Office applications i.e. word and excel
• Languages: Strong verbal and written English is a mandatory
• Other: Spoken Arabic or any other foreign language would be an advantage
  
  

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers