Residence Associate
Rosewood Hotel Group
Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
General Information
Job Description
RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level daily.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate tenants’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Resolve tenants’ complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:
- Meet with Supervisor to review business status and follow up actions.
- Access all functions of computer system in accordance with departmental specifications.
- Set up workstation with necessary supplies; maintain cleanliness throughout shift.
- Legibly complete requisition for additional supplies/materials and submit to Manager.
- Handle new enquiries and highlight to Manager and Director for special request and special attention guest.
- Review designated in-house tenant list and be familiar with guests' names and apartment locations.
- Answer department telephone using correct salutations and telephone etiquette.
- Accommodate all tenants’ requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
- Coordinate all tenants request, add on services, ala carte services are followed up to the brand standard
- Place orders for amenities and coordinate delivery of amenities to designated guest apartments.
- Follow arrival and departure policy in place
- Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.
- Distribute all guest and departmental mails and deliveries
- Randomly inspect designated apartments weekly and complete necessary paperwork.
- Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests.
- Monitor and ensure that all cashiering procedures comply and cash float with accounting policies and standards
- Take record and relay messages accurately, completely and legibly. Proper handover procedure in place between the shifts.
- All other duties as required.
QUALIFICATIONS:
- Experience: Minimum of one years’ experience in a similar capacity for a luxury or ultra-luxury hotel.
- Education: High school diploma.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy.
- Technical Skills: Thorough knowledge of local restaurants, museums and attractions; thorough
- Language: Required to speak, read and write English, with fluency in other languages preferred.
- Physical Requirements: Must be able to exert physical effort in, endure various physical movements
- Licenses & Certifications: None required.
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