Residences Concierge Supervisor

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Private Residence Dubai at Jumeirah, the latest in an exceptional collection of Four Seasons standalone residential projects, offers residents unmatched quality and service excellence and provides a luxury residential lifestyle managed by Four Seasons from end to end. The Canal brings the spirit of the Arabian Sea to the heart of the city. As the first exclusive residential address prominently positioned on the Dubai Water Canal, owners are just moments away from the cosmopolitan highlights of one of the world’s most coveted cities.

What You Will Do

• Handle all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.
• Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Assists retrieval of resident’s vehicles if requested.
• Manage and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorisation received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers. Controls entry doors and elevator/lift access.
• Maintain security and restricts access to non-authorised individual during overnight hours.
• Updates homeowner profiles with any relevant information.
• Monitors the fire alarm panel; responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc.
• Complies with all Four Seasons’ guidelines, policies and procedures.
• Works harmoniously and professionally with co-workers and supervisors.
• Liaise with the night security supervisor for all night shift activities (patrolling, Parking control, emergency situations, employees related issues).
• log all issues related to security department activities to Security Manager via email daily.
  
  

What You Bring

• At least two years of post-secondary education is preferred.
• One to three years of concierge experience in a luxury environment.
• Previous Four Seasons concierge experience is preferred.
• Excellent communication skills.
• Fluent in English, written and verbal; an additional language an asset.
• Ability to use variety of software.