Resident Manager - Residences - Jumeirah Marsa Al Arab

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state-of-the-art spa and fitness center and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail-inspired Jumeirah Burj Al Arab.

About the Job:

An opportunity has arisen for a Resident Manager to join Jumeirah Marsa Al Arab Residences. The main duties and responsibilities of this role:

• Oversee all aspects of room operations, including front office, housekeeping, reservations, and guest services, to ensure seamless and efficient daily operations.
• Manage and Lead Day-to-Day Operations and ensure all deliverables are in met in line with Jumeirah's Standard Operating Procedure. Oversee luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care
• Maintain complete inventory of: Unit owners' information and storage spaces, Owners' monthly/quarterly newsletter, hotel features, services, and hotel restaurant food concepts and information
• Participate in public space walk-throughs with Engineering and Housekeeping to ensure public space and back of the house areas are well maintained and preventative maintenance processes are in place. Identifies and corrects building and service defects while providing increase in value
• Tours building on a regular basis speaking with Colleagues and owners to understand business needs and assess operational opportunities
• Works with Executive Committee Team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Ensure sustainable work processes and systems are in place that support the execution of the strategy.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• A few years’ experience in luxury hospitality, including leadership roles within Residences, Rooms, Front of the House.
• Proven ability to lead and inspire a team in a high-pressure, fast-paced environment with a strong guest focus.
• Fluency in English, both spoken and written; additional language(s) highly desirable.
• Proficient in Opera PMS and Microsoft Office suite.
• Flexibility to work evenings, weekends, and holidays as needed.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.