Resort Host Supervisor (Hotel)

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Job Description

As a Resort Host Supervisor, you will lead by example in delivering Banyan Tree’s signature experience—centered on mindfulness, gracious hospitality, and personalized well-being. In this leadership role, you will guide the Resort Host team to ensure every guest journey is seamless, intuitive, and infused with calm elegance. You will serve as a mentor, quality guardian, and brand ambassador, fostering a culture of care, attention, and authentic connection.

Key Responsibilities

Guest Experience & Service Excellence

• Supervise daily Resort Host operations, ensuring every guest is welcomed with warmth and personalized care from arrival to departure.
• Champion Banyan Tree’s wellness philosophy in all guest interactions, creating a peaceful, luxurious, and intuitive atmosphere.
• Handle guest feedback and service recovery with empathy and professionalism, turning moments of concern into moments of trust.
• Ensure the team maintains a poised and professional presence at the reception and guest areas at all times.
  
  

Team Leadership & Development

• Mentor, coach, and inspire Resort Hosts to exceed service expectations and embody brand values in every interaction.
• Facilitate daily briefings and ongoing training to enhance mindfulness, guest engagement, and wellness knowledge.
• Assist with scheduling and ensure appropriate staffing levels to maintain personalized service during peak and non-peak hours.
  
  

Operations & Quality Standards

• Ensure all standard operating procedures (SOPs) are followed consistently, aligned with Banyan Tree’s luxury and wellness standards.
• Oversee accurate and timely updates of guest profiles and preferences in the system.
• Conduct daily checks on in-house guest credit limits and oversee the proper handling of billing inquiries.
• Support Accor Live Limitless (ALL) loyalty program enrollments, ensuring targets are achieved in a thoughtful, non-intrusive manner.
  
  

Wellness & Brand Integrity

• Maintain up-to-date knowledge of all wellness offerings, spa treatments, rituals, local experiences, and property events.
• Guide guests with personalized recommendations based on their individual preferences and wellness intentions.
• Ensure adherence to health & safety protocols, Banyan Tree’s Code of Ethics, and local operational regulations.
  
  

Qualifications

Experience/Certificates/Education

• Minimum 2–3 years of experience in a front office or guest relations supervisory role within a luxury or wellness-focused hospitality environment.
• Strong leadership and people management skills with a calm, composed, and guest-centric approach.
• Exceptional communication skills in English; additional languages are an advantage.
• Deep understanding of wellness hospitality standards, cultural sensitivity, and intuitive guest service.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Must have the ability to handle cash effectively and accurately.
• Proficient in front office systems (e.g., Opera) and Microsoft Office suite.
  
  

Additional Information

• We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.
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