Restaurant General Manager

Company Description

Banyan Tree Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary

Job Description

The Restaurant General Manager will be responsible to lead our team and oversee all aspects of our restaurant operations. As a key leader, you will be responsible for ensuring exceptional guest experiences, managing daily operations, and driving business growth in alignment with our brand standards. The role is to ensure that all guests have an engaging and dynamic experience. The incumbent leads and drives the hotel’s vision by ensuring consistent use of established tools by all Food & Beverage (F&B) employees. Responsibilities include coordinating, supervising, and directing restaurant operations to maintain a profitable department with high-quality products and service levels. The individual is expected to market ideas for business promotion, reduce employee turnover, manage revenue and payroll budgets, and achieve budgeted productivity while consistently maintaining high quality.

Responsibilities

• Operational Leadership: Lead and manage all aspects of restaurant operations, including but not limited to staffing, scheduling, inventory management, and cost control.
• Guest Experience: Ensure high levels of customer satisfaction by maintaining quality standards and resolving guest concerns promptly and effectively.
• Team Management: Recruit, train, and supervise staff members, fostering a positive work environment and promoting teamwork.
• Financial Performance: Achieve financial objectives by forecasting requirements, preparing budgets, and analyzing variances.
• Marketing and Sales: Develop and implement strategies to drive revenue growth through effective marketing initiatives and sales promotions.
• Compliance: Ensure compliance with health and safety regulations, as well as food safety standards and licensing requirements.
• Quality Control: Monitor food quality and restaurant cleanliness to uphold standards of excellence.
• Vendor and Supplier Relations: Manage relationships with suppliers and vendors to ensure timely delivery of goods and services.
  
  

This role requires strong leadership and a commitment to delivering exceptional guest experiences in alignment with Banyan Tree's brand standards.

Qualifications

Experience/Certificates/Education

• Prior experience in a similar role internationally or a minimum of 2 years in a luxury hotel, demonstrating a strong understanding of luxury hospitality standards.
• 2 - 3 years of experience in overall Food and Beverage operations, particularly in a leadership role, indicating a comprehensive understanding of F&B operations effectively in a guest-facing role, ideally within an upscale or lifestyle brand hotel, demonstrating customer service skills in a hospitality setting.
• Capability to obtain and/or maintain any necessary government-required licenses, certificates, or permits essential for the role.
• Proficiency in food and beverage preparation techniques, familiarity with health department regulations, and a solid understanding of liquor laws and regulations governing bar operations.
• Excellent verbal and written communication skills in English to effectively communicate with guests, colleagues, and management.
• Excellent verbal and written communication skills in English to effectively communicate with guests, colleagues, and management.
• Capability to cultivate positive and collaborative working relationships with colleagues across all departments to promote teamwork and efficiency.
• Comfortable working independently while also demonstrating the ability to collaborate with others to foster a supportive and cooperative team environment.
  
  

These qualifications and attributes are crucial for excelling in the role of Restaurant General Manager ensuring effective leadership, operational excellence, and outstanding guest experiences.

Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.