Restaurant General Manager, La Dame De Pic by Anne Sophie Pic

( 18306 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

• Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service 
• Recruit, train, develop, and communicate with all team members and ensure they are knowledgeable on job expectations, as well as assess performance on a regular basis, to include annual performance reviews 
• Implement and maintain guest service standards and/or brand specifications and grows business within the restaurant 
• Responsible for handling guest complaints/comments, and using them for making improvements 
• Maintain all merchandising standards, display presentations and signing standards and monitors inventory levels 
• Plan and assign daily goals, tasks and assignments and/or instructs direct reports (i.e. supervisors, assistant managers) on the same 
• Drive team members in the areas of new product introductions and promotional programs; help to guide implementation of these items and provide training to team members accordingly 
• Utilize experience to effectively control financials, personnel management, facilities, marketing, food preparation and quality, and general business operations 
• Communicate company policies with team members through written and oral communication in a timely and effective manner 
• Complete quarterly menu engineering by following the SOP and using the “Menu Engineering Tool” 
• Work with Brand Partner to develop brand strategy, identity, originality, innovation in the restaurant 
• Coordinate chef visits, marketing approach, special events and promotional yearly activities  
• Ensure guest database, feedback, comment card rating and preferences are recorded in the restaurant reservations system and “Guest Comment Card Tool” 
• Manage the “F&B ISO Tool” and ensure it is always up to date 
• Prepare projections of future sales and expenses in order to establish realistic yet challenging profit objectives 
• Maintain staffing levels (hiring employees and/or scheduling work hours) through effective planning, which will assure the efficient operation of the restaurant in accordance with company policy 
• Manage conflict and successfully resolve uncomfortable situations with guests, customers, peers, and direct reports 
  
  

About You

• Minimum 3 – 5 years’ experience in a similar role in a luxury hotel or restaurant. 
• International experience preferred. 
• Excellent communication, interpersonal and leadership skills 
• Committed to and passionate about the food and beverage industry 
• Willing to work flexible hours  
  
  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.