Restaurant Hostess
Alabbar Enterprises & ANOTHER
Date: 8 hours ago
City: Dubai
Contract type: Full time
About The Company
Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Social House, Candylicious, Ethan Allen, Yogurtland, Garrett Popcorn Shops and Garrett Gold. It is also the parent company of multiple F&B concepts like Caya, Two At Symphony, Karak House, Parka, Social House, Gia, Markette, Carpo and Angelina under its umbrella.
An entity with lifestyle and retail endeavours and a passion for distinction - moments – growth.
Guided by our values and positivity, we bring prevailing international & homegrown brands, delivering the highest levels of retail excellence and experiences to our guests.
The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life.
Job Purpose
You will be the first point of contact for our customers, setting the tone for their dining experience. You will be responsible for managing reservations, coordinating with the kitchen and wait staff, and ensuring customer satisfaction.
Job Responsibilities
Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Social House, Candylicious, Ethan Allen, Yogurtland, Garrett Popcorn Shops and Garrett Gold. It is also the parent company of multiple F&B concepts like Caya, Two At Symphony, Karak House, Parka, Social House, Gia, Markette, Carpo and Angelina under its umbrella.
An entity with lifestyle and retail endeavours and a passion for distinction - moments – growth.
Guided by our values and positivity, we bring prevailing international & homegrown brands, delivering the highest levels of retail excellence and experiences to our guests.
The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life.
Job Purpose
You will be the first point of contact for our customers, setting the tone for their dining experience. You will be responsible for managing reservations, coordinating with the kitchen and wait staff, and ensuring customer satisfaction.
Job Responsibilities
- Manage reservations using our online system. Comfortable with using CRM system
- Coordinate with kitchen and wait staff to ensure smooth operation
- Handle customer inquiries and complaints professionally
- Ensure customer satisfaction by providing excellent customer service
- Assist in promotional activities
- Answering phone calls according to company standard procedures
- Relaying information regarding allergies and other guest requests to the service staff
- Showing the guest to the table and introducing the concept if applicable
- Accommodating special seating requests whenever possible
- Being knowledgeable about all the menu items, ingredients and recommendations
- Previous experience in a similar role or in the hospitality industry
- Excellent communication and interpersonal skills.
- Proficiency in English; knowledge of other languages is a plus
- Ability to handle stressful situations and remain calm under pressure
- Good organizational skills and attention to detail
- Knowledge of restaurant reservation systems
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