Restaurant Hostess

Palazzo Versace Dubai


Date: 2 weeks ago
City: Dubai
Contract type: Full time
Job Summary

Main Duties/Responsibilities:

  • Punctual at work, smile and enthusiastic.
  • Represent the outlet with a genuine smile and greetings at the reception.
  • Well groomed as per company standards throughout the shift.
  • Display friendly and pleasant attitude towards guests and colleagues.
  • Follow proper payroll and uniform procedures.
  • Set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room.
  • Open the restaurant for business at the prescribed time each shift.
  • Inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.
  • Pick up the daily menus and insert them properly in their covers.
  • Inspect every menu and list to ensure their immaculate condition and appearance.
  • Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
  • Assign seating taking into account service standards.
  • Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
  • Be fully capable of working with open table system.
  • Ensure each guest receives the highest quality of service.
  • Ensuring maximum flexibility and support extended for any guest request.
  • Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
  • Ensure fondly bid farewell to every customer that departs the restaurant and invite them back.


CANDIDATE PROFILE

  • Certificate in an Administration course or relevant field.
  • Minimum 1-2 years of experience in 5* international hotel.
  • Pleasing and out-going personality.
  • Positive attitude and smile.
  • Able to work under pressure and manage stress.
  • Excellent spoken and written English.
  • Demonstrated experience working in a high-volume environment.
  • Proficiency in Microsoft Office applications.
  • Knowledge in Micros and cashiering procedure.
  • Complaint handling skills.
  • Up selling skills.

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