Restaurant Reception & Reservations Manager - KIGO

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons Candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.

What You Will Do

• Manage the restaurant’s reservation system and optimize table bookings to balance guest satisfaction and capacity.
• Lead the reception team, training and supervising hosts/hostesses to deliver exceptional service.
• Coordinate guest arrivals and seating to ensure a smooth and welcoming experience.
• Handle VIP bookings, special requests, and last-minute changes with professionalism and discretion.
• Maintain accurate records of reservations, cancellations, and guest preferences.
• Address guest inquiries, feedback, and concerns in a timely and courteous manner.
• Work closely with kitchen and service teams to ensure seamless communication and operational flow.
• Monitor booking trends and collaborate with management to strategize for peak periods.
• Ensure the reception area remains organized, polished, and guest-ready at all times.
  
  

What You Will Bring

• Strong organizational and multitasking abilities.
• Excellent leadership, interpersonal, and problem-solving skills.
• High-level customer service orientation and attention to detail.
• Experience with reservation software and front-of-house operations in a restaurant or hospitality setting.
• Ability to remain calm and professional under pressure in a dynamic environment.
• Proficiency in Japanese.
  
  

What We Offer

• Work Authorization
• Competitive tax-free salary and service charge
• End of service gratuity
• Free dry cleaning for business attire clothes
• Meals on Duty
• Medical and life insurance
• Paid annual leave and public holidays
• Flight allowance to home country
• Worldwide Complimentary Room Nights with Four Seasons
• Growth & Development opportunities
• Career advancement and international transfer opportunities
• And more...
  
  

Schedule & Hours

• 5 days per week over 48 working hours.