Resv/Sales Agent - dnata Travel
dnata
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Purpose
The jobholder is front-line staff, who has to provide clients and potential clients superior and a consistent quality of travel services to sell Airline tickets and travel related products and give leisure related information. Convert maximum number of enquiries into ticketed sales, through efficient and friendly customer service.
Job Outline
Commercial/Sales.Reservations/Ticketing : 1+ Year
Knowledge/skills
12 Years schooling or equivalent :
Excellent knowledge of geography and arithmetic
Excellent interpersonal ability, telephone and customer service skills to be able to interact with internal and external clients in a professional manner.
Knowledge of Dnata Front Office system/Airline Reservation systems
Proficient in MS Office applications i.e. word and excel.
Languages: English: Strong verbal and written English is a mandatory Other: Spoken Arabic or any other foreign language would be an advantage.
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
The jobholder is front-line staff, who has to provide clients and potential clients superior and a consistent quality of travel services to sell Airline tickets and travel related products and give leisure related information. Convert maximum number of enquiries into ticketed sales, through efficient and friendly customer service.
Job Outline
- Provide the highest standard of customer service to clients whether Retail, Government or Corporate, using all tools that are made available. Attend all customer queries and complaints in a timely and appropriate manner.
- Offer all dnata products, services, and loyalty programmes that are contracted by dnata Travel, offer information on destination and product to all customers to ensure that it meets their travel requirements. Maximise the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize the revenue.
- Make travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been compiled with, and that the product delivered is commensurate with client requirements and expectations. Recommend alternate Classes of Travel, routes or carriers, in the case of non-availability of requested seats, and effectively sell space (keeping in mind carriers that have been prioritised by the Department) and products to increase revenues for Dnata, seeking at the same time opportunities to up-sell and cross-sell, using DFO or any other System made available by the department.
- Inform customers about mandatory requirements covering their journey such as passport, visa, health and insurance requirements as well as other details such as check-in place and time.
- Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
- Adhere to all of the set standards of DSES, AlBatross, and any internal audit standards to ensure that we comply with the expected benchmark define d by the customer audit team.
- Read, assimilate and implement all changes to DFO, Airline Fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver a superior service to clients.
- Ensure all revenue documents issued are correctly reported on a daily basis, in the Back Office System to enable accurate invoicing by Sales and Revenue Accounts Department or the Lodged Card Operator, as the case may be.
- Perform Pre-flight Checks, send VIP/CIP/UNMR/MEDA messages as required, and action queues both Airline and DFO as assigned.
Commercial/Sales.Reservations/Ticketing : 1+ Year
Knowledge/skills
12 Years schooling or equivalent :
Excellent knowledge of geography and arithmetic
Excellent interpersonal ability, telephone and customer service skills to be able to interact with internal and external clients in a professional manner.
Knowledge of Dnata Front Office system/Airline Reservation systems
Proficient in MS Office applications i.e. word and excel.
Languages: English: Strong verbal and written English is a mandatory Other: Spoken Arabic or any other foreign language would be an advantage.
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Data and Digital Analyst
GatedTalent - Connecting Top Executive Search Firms And Executives,
Dubai
9 hours ago
An organisation is searching for a Senior Data and Digital Analyst, please see some of their job details below.Job Details Collect and analyze large sets of data from various sources.Develop data models and algorithms to extract insights.Perform statistical analysis and create data visualizations.Identify trends and patterns in data to support business decisions.Collaborate with stakeholders to define data requirements.Optimize digital strategies...
Virtual Data Quality Controller
StriveNest,
Dubai
23 hours ago
Job DescriptionWe are looking for a meticulous Virtual Data Quality Controller to oversee and ensure the quality of data entries into our company databases and CRM systems. The ideal candidate will have strong quality control skills, a keen eye for detail, and a commitment to data excellence.Responsibilities:Oversee and ensure the quality of data entries from various sources.Verify and correct data...
Sales Engineer
TAKNEK,
Dubai
1 day ago
Skills:Technical knowledge, Communication skills, Customer relationship management, Sales acumen, Presentation skills, Negotiation skills, control panel, PLC Programming,Job Title: Sales Engineer Location: UAE & IndiaCompany Overview: TAKNEK is a leading provider of comprehensive and end-to-end turnkey automation solutions, specializing in tailored solutions to meet the unique requirements of our clients. With a state-of-the-art manufacturing setup, we offer unmatched expertise in special...