Revenue Optimization Analyst

Job Purpose

At Emirates our Revenue Optimization team is responsible for managing a combination of pricing, demand, and marketing strategies. We work to maximize revenue growth for our organisation, ensuring Emirates Group continues to reach it's targets!

Develop and maintain expertise around revenue management principles and techniques.

In This Role, You Will

• Generic
• Optimise network revenues, using processes, procedures and controls related to Pricing, forecasting and flight optimisation.
• Evaluate market trends, forward bookings, competitor behaviour, performance of past initiatives and offer proactive recommendations and actions to drive network revenue daily. Using data sourced from multiple sources such as PROS, ATPCO, pricing systems, assess competitor activity, recommend, and prepare responses and strategies aimed at optimising revenue.
• Analyse passenger demand at market/flight level based on historical data, capacity, competitor environment and other factors.
• Audit and ensure RO standards and procedures are followed through regional RO Market Operations team, Inventory and Commercial Operations.
• Provide guidance and requirements to both the RO Standards and Procedures team and the RO Systems team on operational requirements for business process and system development.
• Manage internal relationships ensuring Revenue Optimisation alignment with Commercial objectives alongside those of other internal stake holders; Commercial, Corporate Communications, Skywards, EGIT, Planning and other departments.
• Business Systems
• Plan, review and set up systems based on - business segments, sales channel and customer specific areas. Set up contract, Product creation, Account creations, rate definition and reviews, nominal mapping and threshold limits and user access management, analyse and define functional and non-functional requirements for assigned projects and enhancements. Identify and evaluate conflicting requirements and suggest practical solutions to achieve customer targets.
• Revenue Systems
• Analyse capacity, booked and flown revenue data to derive revenue plans and reports, develop business specifications for new systems, enhancements to the existing systems to suit the changing business requirements and establish controls on the integrity and functionality of new system releases by developing appropriate system test plans.
• Enhance knowledge of NDC concepts and verbs to actively participate in testing and onboarding the GDSs through NDC, opening up means to personalise and offer Emirates enhanced content to the end consumer through GDSs.
• Standards and Procedures
• Develop Standard Operating Procedures and policies for all key RO functions including pricing, inventory, groups and demand management. Ensure documentation is regularly reviewed, updated, agreed, communicated and understood across all RO operational teams. Collaborate with Systems & Business Support, Analytics, Operations Research and IT teams to establish a robust QC process with alerts, exceptions against each critical process. Ensure training material is up-to-date and controlled on RO SharePoint, conduct trainings for RO new joiners, existing staff, UAE national trainees, commercial trainees, interns as and when required. Coordinate and support project governance, change management efforts under Modern Airline Retailing transformation program initiative.
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• Qualification: Degree or Honours (12+3 or equivalent)
• Experience: 5+ years experience in revenue management or a commercial department
  
  

Knowledge/Skills

• Experience in the use of ATPCO, Airfare, Infare, PROS, Software development. Exposure to office automation environment as well as analytical skills, ability to perform statistical analysis of various business situations for revenue enhancement.
• Demonstrated experience in large-scale cross-functional program and/or commercial product design & management.
• Knowledge of fares certification obtained through Industry, IATA and in house sponsored and approved courses.
• Experience in any other programming languages such as Java, Python, R or C++
• Strong analytical skills and proven ability to work at all levels and across different cultures.
  
  

At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. so if you're looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.